Administrator

About us

Our purpose at Vhi is to help our customers and patients live longer, stronger and healthier lives. A big part of delivering this purpose is to create a workplace culture where all colleagues feel connected, informed and motivated to do their best work. At Vhi, we have a set of shared values that drive the kind of behaviour we want and that will support colleagues to grow, develop and play a key part in our success.Leading the way in private healthcare, we now offer an extensive range of healthcare services, including: urgent care, planned care, primary care, health screening, hospital @ home, women’s health, digital health, out of hours emergency dental care, and nurseline 24/7. The efficient running of these services is made possible by our teams of highly skilled healthcare professionals.

What will you do:

• Provide an excellent level of customer service to patients attending the Clinic.

• Manage all communications in a respectful and courteous manner e.g. face-to-face, phones, emails, etc. 

• Enter accurate information and maintain computerised patient files. 

• Organise and book patients appointments & advise of costs in relation to the range of Vhi Healthcare policies. 

• Direct patients to attending doctor or nurse. 

• Collect payment and issue receipts for payments received. Avoid bad debts where at all possible.

• Issue invoices for services delivered. 

• Perform daily cash reconciliation. 

• Deal with all patient queries and/or distribute to other team members where appropriate. 

• Internal management of patient results to ensure correct recording, sign-off by doctors and filing.

• Issue necessary correspondence to third party providers, GP’s etc. 

• Manage complaints received at reception in line with Complaints Procedure. 

• Responsible for the smooth running of the Reception area. 

• Provide support for medical staff as required.

• Contribute to maintaining a clean & professional reception area and administration office. 

• Adhere to patient confidentially at all times in line with our Patient confidentiality policy. 

• Play a role in maintaining Accreditation standards. 

• Adhere and contribute to all relevant company policies and procedures, such as Health & Safety, Risk Management, etc.

• Be a general support to the Clinic Manager to ensure the smooth running of the administrative element of the clinic.

• Other related duties as outlined by the Clinic Manager.

What you need to be successful

• Minimum 1 year experience in an administrative role.

• Experience in a customer facing role or the ability to demonstrate capability in a customer facing environment is essential.

• Previous experience in a healthcare setting would be advantageous but not essential.

Education & Experience

• Pass at Leaving Cert

Interpersonal skills

• Patient/customer focused and demonstrating the related skills

• Excellent communication skills in person, on the phone or in writing 

• Excellent interpersonal skills

• Strong focus on accuracy and attention to detail 

• Good IT skills – MS Word, Excel and Outlook in particular 

• Excellent planning and organising skills 

• Willingness to learn and develop 

• Can-do attitude 

• Work off own initiative 

• Flexibility 

• Strong work ethic 

• Respectful
• Demonstrated Vhi values 

Salary and Benefits

In addition to offering a competitive basic salary, the offer comes with the following benefits:

• Bonus:
• Health Insurance:
• Pension:
• Income Continuance:
• Medical indemnity:
• EAP: