Aftersales Advisor

Responsible to: Service Manager

Main Purpose of Job:

We are currently recruiting for an Aftersales Advisor to join the Connolly Motor Group, within the Service and Parts team with Audi Galway. 

The role:

The successful candidate will be required to work within the Service and Parts team to continuously deliver the highest level of satisfaction to internal and external customers. 

Role Responsibilities:

• Assist in the organisation of daily service bookings
• Welcome customers to the Service department and ensure customer satisfaction
• Review vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)
• Preparing accurate quotations for vehicle servicing and maintenance needs.
• Ensure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturer standards as outlined in company policies
• Work to ensure monthly workshop labour and parts sales targets are met
• Promotion/ sales/securing of orders from existing and prospective customers

The person:

Skills and Competencies:

• Ability to work in a team and on own initiative
• Results orientated
• Interested in working in a fast-paced environment
• Attention to detail is fundamental to ensure quality is consistently delivered
• Continuous improvement mindset
• Driver license is required
• Flexibility is required
• Problem solving skills to identify and resolve customer queries in an empathic manner
• Strong communication skills with internal and external customers, suppliers and the manufacturer
• Build strong interdepartmental relationships and pay close attention to other department requirements
• Proficient in Microsoft Office Package (Word, Excel, Email)
• Experience of using Keyloop (CRM) – Desirable not essential
• A Technical background would be a distinct advantage but not essential

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