ALS Scheduling / Support Officer

IWA is committed to promoting, maintaining and adding to our diverse and inclusive work environment

To support the Assisted Living Service team to ensure a high-quality person-centered continuous service. The person will assist and support the coordinators with scheduling together with managing and monitoring the daily operation and expansion of the service. There are a number of key relationship’s which should be fostered and developed primarily with the Assisted Living Service team, other Association staff as well as direct contact with people who use the service, and external contacts as directed by the coordinator.Main Duties and Responsibilities

The successful candidate will carry out the following duties in line with the Associations standards and strategic objectives and as directed by the coordinator:

Support the implementation of high-quality person-centered services

Assist with scheduling and matching member requirements with existing Personal Assistant staff and source relief

Support the setting up of new services from referral to commencement

Support monitoring and evaluation of services

Support all aspects of recruitment, selection, induction and training and development for the services staff

Implement effective staff rosters to ensure continuous service delivery, managing absences, leave and training gaps

Maintain direct contact with members and staff

Ensure Health & Safety standards and practices are maintained including undertaking risk assessments

Support the operation and development of Personal Assistant support meetings.

Carry out day-to-day administrative duties using the service systems (CRM/Focalpoint/People Planner etc.)

Participate and lead project initiatives in consultation with team management

Carry out any other relevant and appropriate duties as may be reasonably assigned from time to time by the Service Coordinator

PERSON SPECIFICATIONTraining, Experience and Qualifications

Minimum qualification at QQI Level 6 or higher such as QQI Supervisory Management Skills, BA in Social Care, Allied Health, Community Development, Disability, Business Management is required

Experience in scheduling and monitoring/evaluating services is essential

At least 1 year of previous experience in a similar role is highly desirable

Experience of working with people with disabilities is highly desirable

Experience of Quality systems and maintenance of same desirable

Knowledge and Skills

Knowledge and experience of community-based disability services is required

Excellent communication and interpersonal skills are a must

Strong planning and organisational skills, the ability to prioritise various commitments and manage time effectively are required

Ability to make operational decisions and good problem-solving skills are essential

Excellent IT skills are a must; knowledge of CRM and/or People Planner an advantage

A full driving license and own car are required

Behaviours

Excellent interpersonal skills and an ability to build strong relationships at all levels

A team based consultative approach

Strong person-centered approach

Highly organized with ability to work under pressure, prioritise & multitask

Competencies

Communicating and Influencing

Motivating and Empowering

Planning and Organising

Quality and Customer Focus

Critical Analysis and Decision Making

Remuneration & Benefits

The current pay scale is subject to a 9.25% pay increase over the next 2 years (up to October 2026), aligning with the recent WRC agreement aimed at enhancing pay adjustments within Section 39 organizations.

Annual Salary between €32,270 to €49,299 (DOE)

Vouched expenses and mileage

Excellent working conditions

Training & development opportunities

25 days annual leave

Access to the PRSA Pension Scheme and group VHI & HSF Health Cash Plans

Employee Assistance Service