Ambassador

JOB DESCRIPTION

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.

Primary Objective

• The Abbott Ambassador is responsible to create ongoing value that results in customer renewal, generation of additional business, and to establish strong brand loyalty.
• The Abbott Ambassador is responsible to serve customers across all aspects of their business excluding instrument repair
• Support implementation transition for new start-ups, own post-sales support and drive overall health system operations optimization.
• The Abbott Ambassador is responsible to own and execute account strategy to expand Abbott business and assist customers with growing their business:
• Understand their future needs, identify new opportunities that offer additional value, and become a trusted advisor improving customer satisfaction.

Key Responsibilities

• Ensures that all activities are performed in compliance with quality system requirements.
• Develop Strategic Growth Plan at the territory level and leverage the plan on a daily basis.
• Maintain accurate and up-to-date customer data in aforce.
• Execute Account Plan tactics to grow existing business.
• Conduct client business reviews.
• Act as Abbott point of contact for clients to handle any issues or support requests.
• Support renewal of existing business, with the enterprise team.
• Work with customer to ensure the entire Abbott solution is being utilized as expected.
• Assess utilization and inefficiencies on instruments and work with customer to maximize testing capabilities.
• Add solutions, including assays and software, to help customer achieve strategic priorities or improve efficiencies.
• Continue to manage post-sales customer support activities.
• Consult with customer to improve operations and KPl's.
• Develop relationships with all relevant stakeholders such as Lab Director/ Manager etc.
• Maintain a high NPS score at each account.
• Oversee progress of cross-functional implementation team (post-sale) with project manager.

Education & Experience

• Bachelor's degree or equivalent experience required. Bachelor's/Engineering degree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.
• Minimum 3-5 years of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts, managing and improving customer relationships, improving profitability of accounts.

Key Skills

• Ideally a proven track record in a similar position supported by management and customer references.
• Excellent product and industry knowledge.
• Strong understanding of key stakeholders and customer dynamics.
• Strong solution selling and relationship building skills.
• Excellent communication skills.
• Fluent in local language and English, additional languages are advantageous.