Analyst, Schedule & Account Services, Resource Deployment (12 Month Fixed Term Contract)
Join us as an Analyst, Schedule & Account Services on our Resource Deployment Team in Cork to do the best work of your career and make a profound social impact.
Delivering technology for a changing world calls for a flexible workforce. Our Resource Deployment Manager team within Professional Services coordinates, plans and schedules the requisite number of global professional services employees for client engagement projects within a defined geography or practice. Working with other Resource Managers to source and share additional resources, we collaborate in the development of processes and systems to track, identify, task and plan resources for project work.
As Schedule & Account Services Analyst you will be providing telephone and email assistance to our EMEA customers as part of the Dell Global Service Desk.
- Engaging with Dell EMEA customers coordinate/schedule remote maintenance activities
- Interact and build professional relationships with both internal and external customers
- Ability to identify gaps and improvement areas and bring concise, achievable resolutions to the management team
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
- 2+ years in a customer facing role
- Creative, outside the box thinker. Able to solve problems without constant supervision.
- Manage own workload, following up on cases when required and being responsible for the timely completion of assignments and work.
- Ability to multitask, be quick and eager to learn, organised, and keep up to date with new procedures and processes. Able to handle a high volume of work and frequent changes in direction with ease.
- Microsoft Office applications
- Experience working in customer service environment
Here’s our story; now tell us yours
Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.
What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.
We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.
You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.
Application closing date: 11th August 2021
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here.Job ID: R121978
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