Assistant Emergency Communications Centre Manager

The Position

Limerick City and County Council are inviting applications from suitably qualified persons for the position of Assistant Emergency Communications Centre Manager (Grade VI). A panel may be created, and appointments may be made on a fixed-term or permanent basis. The successful candidate will be assigned to MRCC (The Munster Regional Communications Centre) in Limerick City.

The Munster Regional Communications Centre (MRCC), on behalf of the Local Authorities, provides the 112/999 emergency call answering and mobilising service for these Fire Authorities. The MRCC is committed to delivering the best possible Fire Service mobilising system and a high level of customer service to the citizens of the Region.

Why Join Us?

Joining the Munster Regional Communications Centre (MRCC) means becoming part of a highly skilled team at the heart of emergency response across the region. As Assistant Emergency Communications Centre Manager, you will play a key leadership role in supporting a critical public service that helps protect communities, property, and lives every day. This is a unique opportunity to contribute to the delivery of the 112/999 emergency call answering and mobilising service for Fire Authorities across Munster.

What We Offer

• A dynamic and inclusive work environment.
• Opportunities for training, development, and career progression.
• A culture that values employee engagement and wellbeing.
• Generous annual leave entitlement and public service leave arrangements.
• Purpose-driven work with a clear positive impact on public safety, communities, and frontline services.

Employee Benefits

• Salary: €58,474–€71,437 per annum
• Leave: 30 days annually
• Hours: 35 per week
• Superannuation scheme in place
• Paid Maternity and Paternity Leave
• A range of Family Friendly Policies
• A range of Learning and Development Opportunities

Key Responsibilities

The Assistant Emergency Communications Centre Manager’s primary responsibilities, performance objectives, and day-to-day work direction shall be determined by the MRCC Regional Communications Centre Manager in Limerick City and County Council, reflecting the delivery of the Munster Regional Communications System under the direction of the Head of the National Mobilisation and Communications System as a local authority shared service.

The following are among the principal duties envisaged:

a) Reporting to Emergency Communications Centre Manager for the day-to-day technical maintenance of all Information and Communications Technology associated with the mobilising system.

b) Reporting to Emergency Communications Centre Manager for the management and administration of the Munster Regional Communications Centre, including the management of staff (staff management, IR/HR issues, etc.), and the planning and prioritising of work programmes.

c) To develop and maintain productive working relationships with all external agencies, bodies, and other stakeholders, including providing information and assistance when required.

d) To research, analyse, and communicate information on specific issues and policies as appropriate, including compiling, preparing, and presenting reports, presentations, correspondence, etc. to both internal and external agencies when required.

e) To represent the Munster Regional Communications Centre on committees and at meetings, both internal and external, and to report on progress to the Emergency Communications Centre Manager.

f) To provide support and administrative assistance in the delivery of projects as required.

g) Reporting to Emergency Communications Centre Manager for the day-to-day financial management of expenditure in the Munster Regional Communications Centre, including preparation of budgets and maximising funding opportunities where appropriate.

h) Reporting to Head of NMACS for the management and recoupment of capital expenditure relating to MRCC and NMACS.

i) Work closely with the Emergency Communications Centre Manager to identify opportunities for improvements in service delivery, value for money, and other efficiencies within the relevant areas of responsibility, and to use performance indicators effectively as appropriate.

j) To communicate, implement, and manage change management initiatives within the relevant area of responsibility.

k) To manage and supervise employees in supporting roles, including assigning duties and workload, providing ongoing support, handling day-to-day issues, and identifying training and development requirements as appropriate.

l) To ensure that department or section operations are in compliance with all Council policies, procedures, practices, and standards, and in compliance with the principles of good governance, legislative requirements, and Department of Housing, Planning and Local Government circulars and guidance.

m) To provide assistance in the understanding and interpretation of the Council’s policies and procedures to employees in their area of responsibility and to customers and other stakeholders as appropriate.

n) To participate in corporate management activities and responsibilities appropriate to the grade.

o) To be responsible for organisational compliance with Health and Safety legislative requirements, policies and procedures, and safe systems of work.

p) To operate as part of the operational roster for the Munster Regional Communications Centre.

q) To undertake any other duties of a similar level and responsibility, as may be required or assigned from time to time by the Emergency Communications Centre Manager or the Head of NMACS.

r) Reporting to Emergency Communications Centre Manager in relation to the ongoing development, management, and implementation of all quality management programmes within MRCC.

s) Reporting to Centre Manager in relation to all design and implementation of training programmes within MRCC and on a national basis.

Recruitment Process

• Email completed application form to recruitment@limerick.ie before the stated closing date.
• Selection Process
• Eligibility check
• Shortlisting may apply
• Competitive interview (online/in person)
• Panel formation for future vacancies

The Person – Qualifications1. Character

Candidates shall be of good character.

2. Health

Candidates shall be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

3. Education, Experience, etc.

Each candidate must, on the latest date for receipt of completed application forms:

(i)

(a) Have obtained at least Grade D (or a Pass), in Higher or Ordinary Level, in five subjects (or four subjects if Irish is included) from the approved list of subjects in the Department of Education Established Leaving Certificate Examination or Leaving Certificate Vocational Programme, including Irish and/or English and one of the following: Mathematics, Accounting, Business Organisation, or Economics,

AND

(b) Have obtained at least Grade C (or Honours) in Higher Level (or Honours) papers in three subjects in that examination (or two subjects if Irish and/or one of the following is included: Mathematics, Accounting, Business Organisation, or Economics).

OR

(ii) Have obtained a comparable standard in an equivalent examination.

OR

(iii) Hold a third-level qualification of at least degree standard.

AND

(iv) Have satisfactory experience in administrative procedures, including adequate practical experience in work of an executive nature, office organisation, and control of staff.

Non-Irish qualifications must be accompanied by a determination from Quality and Qualifications Ireland (QQI) to establish their comparability against the Irish National Framework of Qualifications. Overseas qualifications must also be accompanied by a translation document.

Desirables

It is desirable that the ideal candidate should possess:

Changes in Location of Employment

Changes in location of employment will not result in payment of disturbance money or other compensation. The person appointed will be required to travel to and from work at their own expense.

5. Hours of Work

The working hours at present provide for a five-day, thirty-five-hour working week. Hours may vary from time to time.

The working hours may be reviewed at any time by the Council. The post may require flexibility in working outside of normal hours, including at weekends, as necessary. No additional remuneration will be paid in respect of such activities.

The provisions of Limerick City and County Council’s Time and Attendance Policy are applicable to this grade at the current time. The employment may also include a requirement to perform on-call duties as part of the MRCC Rostered Senior Officer (RSO) duty.

The Council may change the duty system, and it may vary RSO duties from time to time as operations require.

6. Sick Leave

The terms of the Public Service Sick Pay Scheme will prevail.

7. Superannuation

The Local Government Superannuation Scheme applies.

8. Travel

When required to do so, holders of the office shall hold a full driving licence for Class B vehicles and shall drive a motor car in the course of their duties and, for this purpose, provide and maintain a car to the satisfaction of the local authority.

Travelling expenses and subsistence expenses necessarily incurred in the course of official duties will be refunded in accordance with appropriate rates in line with the relevant Department Circulars and Local Authority Travel and Subsistence Policy.

Limerick City and County Council, as employer, must be indemnified on your insurance policy. If, during your employment, your licence is revoked, even temporarily, or if you receive endorsements on your licence which may affect your duties, you are obliged to notify the Council immediately.

9. Uniform

The persons employed will be required to wear a uniform and maintain it in good condition at all times while on duty. The uniform shall be supplied by Limerick City and County Council.