Assistant Facilities Manager

About the Role:

As a CBRE Assistant Facilities Manager, you will be responsible for the day-to-day management of all services for the client buildings, ensuring that all vendor service levels are maintained and that KPI targets are met. We believe our working spaces should allow everyone to feel comfortable, productive and inspired in their working environment.

Role Summary:

• Ensure all vendors deliver services in line with the contractual obligations

• Resolve any supplier issues directly with vendors

• Responsible for client presentation areas

• Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels

• Notate and report all findings in a monthly report

• Raise Purchase Orders and process / endorse client invoicing

• Ensure a working escalation process is in place and establish a rota for call outs

• When required, escalate any emergencies connected with the facilities or equipment

• Co-ordinate access of Vendors with assistance from client security team

• Ensure office equipment is in working order and has sufficient supplies

• Office inspections, recording any faults

• Carry out cleaning audits in conjunction with the cleaning Vendor

• Assist in keeping FM Location Operational Manual and Playbooks up to date

• Ensure a professional / courteous working relationship is maintained with the Landlords and their representatives

• Responsibility for the continual development of the Facilities management contract

• Ensure all kitchens are fully stocked with provisions and any shortfalls are identified

• Setting of targets and training for the Facilities Management contract

• Ensure that all vendors passes are returned to client and NDA’s are completed / filed

• Manage client expectations around cover for client events and specific requirements

• Identify service shortfalls and bring to the attention of the CBRE leadership team

• Ensure that all PPM’s are carried out as scheduled

• Manage the outsourced postal service; Manage the courier service and relationship for the client

Experience Required:

• Strong experience in an Facilities Management or related services environment

• Good knowledge of Facilities Management SLA's / KPI's

• Experience in dealing with suppliers / contractors

• PC literate - Microsoft suite

• Good understanding of FM service contracts and negotiations

• Strong communicator with confident oral and written skills

• Good administration skills with an eye for detail

• Strong customer service ethic

• Team player mind-set

• Ability to work to pressured deadlines and take on challenges when required

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