Assistant Front Office Manager

Job description

We are currently recruiting for the position of Assistant Front Office Manager, a key leadership role dedicated to enhancing our guests' experience from the post-reservation stage to post-stay follow-up.

About the Position:

As the Assistant Front Office Manager, you will play a pivotal role in supporting the Front Office Manager, leading and overseeing our dedicated front office team. From post-reservation interactions to post-stay follow-up, you will contribute to the delivery of 5-star customer service, creating unforgettable experiences for our guests.

• Leading and overseeing the front office team, guest services staff, and porters/concierge teams.
• Ensuring consistent delivery of flawless, upscale, and professional guest service experiences.
• Analyzing customer feedback to provide strategic direction for continuous improvement.
• Anticipating and responding to all guest needs, both stated and unstated. ?? Actively listening and promptly resolving guest complaints.
• Promoting all hotel outlets, activities, amenities, and food & beverage options.

This role reports to the Front Office Manager. This role includes daily shifts within the Front Office.

Sheen Falls Lodge and Ring of Kerry Golf are equal opportunity employers committed to fostering a diverse workforce and sustaining an inclusive culture. Applications are accepted only from individuals with the right to live and work in Ireland without restrictions.

Embark on a journey of growth and success with Sheen Falls Lodge. Apply now and become an integral part of our distinguished team!

The place

Sheen Falls Lodge is a member of Relais & Chateaux and since opening in 1991 has received many prestigious Awards and Accolades. We are looking for an individual that will help us not only maintain our standard but improve upon it.

Profile description

Ideal Candidate:

We are seeking an organized and strategically-minded individual with a passion for customer-focused hospitality. The ideal candidate will have:

• Relevant experience in front office and customer service management.
• Exceptional communication and issue resolution skills.
• Ability to identify areas for improvement in front office operations and standard development.
• Capability to represent the department at meetings.
• Customer service drive with outstanding communication and active listening skills.
• Proven problem-solving and multitasking abilities.
• Excellent leadership skills with the ability to motivate a high-performing team.
• Strong sense of responsibility and professional presentation.
• Fluent English, both written and spoken.

This position is suited for a seasoned hospitality professional seeking to advance their career.