Assistant Manager

GET TO KNOW US

As an Assistant Business Manager for Parfums Christian Dior, you are a brand ambassador and an expert in make-up, skincare and fragrance. Through your engaging style, you will actively drive and increase your business, encouraging all Beauty Consultants to achieve their sales targets. By leading and coaching your Team, you will ensure that all clients receive a personalised luxury service. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

KNOW THE ROLE

• To set targets for all Team Members in line with Company expectations

• To pro-actively sell Parfums Christian Dior products and provide a luxury standard of service to customers

• To lead and coach your team to ensure all Team Members, along with yourself are aware of and achieve or exceed sales targets

• To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

• To proactively manage all Team Members, identifying coaching and development opportunities and support with training and guidance

• To manage stock levels, working in partnership with the Area Manager to ensure that there is sufficient levels

• To proactively grow your business through events, appointments and return bookings

• To ensure all operational and administrative tasks are complete and to the best of your ability

KNOW WHAT WE’RE LOOKING FOR

• An entrepreneur, constantly seeking opportunities to develop and grow your business through events and gain new sales

• Organised; able to manage paperwork, Team Members, Department and Area Managers and meet the clients’ needs

• Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service

• Self-confident, you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale

• You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs

• Immaculately groomed and presented, you will embody the elegance that customers have come to identify with Parfums Christian Dior

• Experience in Luxury Beauty Management or Luxury retail is essential

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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