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Assistant Store Manager

Maxi Zoo IrelandGalway

Maxi Zoo is part of the Fressnapf Group, the European market leader in pet product with 1,700+ shops across Europe. Maxi Zoo is Ireland’s largest pet retailer and has 30 shops in Ireland.

Maxi Zoo Ireland is driven by the desire to make the life of pets and pets owners simpler, better and happier. To achieve this, we work hard, accept responsibility and seek every opportunity to learn about pets and customers.

We are currently recruiting for an Assistant Store Manager for our new store in Galway!

Inital training will take place in one of our leinster so applicants must have transportation tofacilitateonboarding. Travel costs will be provided.

An Assistant Store Manager is responsible for supporting the Store Manager in the daily business operations of the store. The Assistant Manager reports to the Store Manager, and together they provide a smooth and profitable operation by driving revenue and managing costs while creating a culture based on the highest quality pet care and exceptional customer service.

What you will do:

· Provide customer advice with the aim of optimising customer approach and loyalty. This includes advertising all products and services and referring customers to regional or digital customer services.

· Ensure an attractive, clean, and tidy appearance of the stores at all times in accordance with company policies and regulations to create a positive shopping experience for our customers.

· Ensure compliance with all processes and regulations such as Money and Product Management, Cash Handling, and Cashier Policy, assigned back office tasks, as well as POS guidelines.

· Support the Store Manager and, in consultation with the District Manager, analyse store KPIs and derive measures and actions to improve results. Simultaneously undertake all necessary back office tasks.

· Ensure compliance with all process standards, legal and organisational policies, and guidelines within the Corporate Center Standards, as well as Irish regulations, especially health and safety regulations.

· Ensuring that the animals entrusted to us are well cared for at all times, and that the welfare of the animal comes first.

· Ensure the promotion of your professional and personal development in consultation with the store manager and attendance of all assigned staff training within the specified time frame.

· Support the Store Manager in creating, developing, and managing a competent, stable store team, and especially support the development of Sales Assistants on product/pet knowledge. Additionally, support new starters with onboarding and sales skills.

· Ensure full product availability on the shelves, minimize inventory discrepancies, and maintain high inventory quality. In addition, ensure conscious and efficient use of all environmental and economic resources. Provide support to the Store Manager in establishing correct staff planning in functions and ensure internal communication and information flow.

· Provide overall leadership and direction in the absence of the store manager to ensure store is managed in accordance with our business culture of providing excellent customer satisfaction, while creating an atmosphere of mutual trust and respect for our store team.

· Engaging, coaching and supporting the store team by recognising and understanding what motivates them. Creating a continuous culture of open communication within your store team. Being the engagement champion for your store to ensure all of the team take part in the company pulse surveys, feedback is acted on.

· Supporting and developing new starters through company onboarding and continuous learning to ensure the store has trained employees to meet business needs and sales objectives. Providing feedback at regular intervals to new joiners

What you will bring:

· Proven successful experience as a retail Assistant Store Manager

· Business orientation and the ability to step up and lead the store in the absence of the manager

· The ability to build strong working relationships with the store manager and the wider store team

· An appetite for learning and development demonstrated through self-learning, asking questions, accepting new challenges and taking on company learning opportunities. We aspire to have our Assistant Store Managers on the path to becoming one of our future store managers.

· Customer service and management skills

· Strong organisational skills

· Strong communication and interpersonal skills to effectively lead staff, help customers and work with your manager.

Why join us?

· Advancement Opportunities – An opportunity to grow with Europe’s biggest pet retailer. At Maxi Zoo we believe in promoting from within as much as possible and developing our team to have a career path.

· Educational Opportunities -you will get great training in store, through our training programs, and through company-wide training & meetings. We also provide further management training to give you the key skills to be able to motivate/engage your store team and take your career to the next level.

· Competitive Salary

· Employee Discount- we offer employee discount of up to 40% in our stores!

Additional benefits:

· Paid sick leave

· Paid maternity and paternity leave

· Annual leave starting at 21 days and rising to 23 days at year 6.

· Employee assistance programme

· Refer a friend Scheme

· Cycle to work scheme

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