Assistant Store Manager

About The Role

Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base, whether this is an owned and operated store or a concession in a partner environment.

As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our concessions must set the tone of what our two brands are all about. 

Our concession stores are a window to our great brands. As a result, it is paramount that we operate within our concessions with a consumer first mindset. First class experience must be a given and our in-store standards should never be questionable.

To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution. 

The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. 

Responsibilities include:

• Leading the Concession team to generate sales, profit, minimise losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. 

• Identify opportunities to grow the business and improve performance through collaborating with others. 

• Maintain corporate visual merchandising directives and standards for sales floor and back room.

• Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams. 

• Collaborate with partner store management team to build on business opportunities and achieve company standards and objectives. 

• Focus staff on the importance of quality relationships with internal and external stakeholders and customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. 

• Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and stock levels.

• Communicate to the Concession Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans. 

• Analyze store level reports and create action plans to improve results. 

• Assist with the scheduling, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds. 

• Work with the Concession Manager to build bench strength for key positions, including possible successors. 

• Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. 

About You

• You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. 

• You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. 

• You'll be an effective communicator with the ability to cultivate belonging

• You collaborate to win and recognize and celebrate the contributions and achievements of others. 

• You are courageous in giving feedback that promotes positive behavioral change. 

• You adapt fast and work with pace. 

• You are energetic and inspire trust showing a clear presence on the shop floor.

• You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions. 

• Experience in a concession environment is beneficial