At Home Advisor College Program

You’re a problem-solver and easily connect with customers. You exceed their expectations with your guidance, knowledge and real passion for technology. You’re enamoured by the way things operate and have the ability to figure out how technology works when things go wrong. You have excellent verbal and written communication skills, as well as the ability to effectively prioritise and manage your time.

You can multitask across systems and applications while analysing, isolating and resolving a variety of complex technical issues. You effortlessly engage, explaining step by step solutions with patience and an approach tailored to each individual customer. You’re not only here to help fix technical issues, but also provide an incredible customer experience. Because you’ll work independently from home, you’ll need the discipline and ability to work remotely from coworkers and management. Does this sound like you? If so, you could be the next Apple At Home College Advisor.

This is a work from home position. We can only consider your application if you're enrolled at a participating university.

Key Qualifications

Real passion for customer service and ownership of the customer experience including comprehensive issue resolution

Able to effectively tailor communication and style to differing audiences

Able to self manage, follow guidelines and work independently in a fast-paced, constantly changing environment

Thrives on a team where expertise is shared and feedback is encouraged

Effective time management including ability to multi-task, organise and prioritise

Able to research and grasp technical information across multiple tools while talking with customers

iOS, Smartphone, Tablet, PC or Mac experience

Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Description

As an Apple At Home Advisor, you'll be supporting many of our popular products, from iPhones to iPads and iPods. As our customers' first point of contact, you'll be the friendly voice of Apple, providing world class customer service, troubleshooting and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity and passion to meet their needs — and remind them that behind our great products are amazing people. Because we believe our individual backgrounds, perspectives and passions help us create the ideas that move all of us forward. We'll train you to be the best!

This position comes with competitive pay, great benefits, eligibility to participate in our company stock plan, time off and product discounts.

Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products.

Apple benefits programs vary by country and are subject to eligibility requirements.

Education & Experience

This role requires that you are currently enrolled at a participating university in Ireland.

Additional Requirements

Successful completion of initial training

Successful completion of a background check

A quiet workspace, ergonomic chair and desk

High-speed internet service (10 megabits download and 3 megabit upload) from a reliable provider

Available to work full-time over the summer and during college breaks

Committed to working part-time for a minimum of 20 hours per week during the college semester