Attendant
Location: Craigavon Civic & Conference Centre. However, the post holder may be required to work at other locations across the Borough. (Reserve lists may be kept for the same or similar posts throughout the Borough.)
Salary: Scale 2 SCP 5–7 £25,583 – £26,403 per annum, pro rata based on 37 hours per week.
Hours: 37 hours per week, Monday to Friday, 8.00 am – 4.00 pm. A flexible working hours scheme is in operation. The post holder may be required to work additional hours and outside normal working hours to meet the needs of the post.
JOB PURPOSECommitting to the one-team ethos, you will be flexible and collaborative and will actively support all colleagues and other activities necessary to deliver the service objectives.
As Centre Attendant, you will be responsible for upholding all safety standards and procedures, ensuring that all areas are properly organised and equipped so that customers have a safe and enjoyable experience.
MAIN DUTIES AND RESPONSIBILITIESLiaise with officers, service providers, and external bodies to ensure that facilities are prepared and rooms are set, including the provision of audio and visual equipment. Report any defects to the line manager.
Act as Duty Officer at events, taking responsibility for customer service, the health and safety of staff and the public, and dealing with any emergencies.
Maintain the outside of the building within the confines of the perimeter fence and main entrance in a clean and tidy condition, carrying out litter picking, weeding, and sweeping.
Carry out cleaning duties to ensure the building and its environments are maintained to a high standard, including de-icing and gritting of footpaths as required.
Provide a portering service, including moving furniture, equipment, and supplies.
Complete minor repairs and routine maintenance, for example replacing light bulbs and carpet shampooing.
Maintain the integrity and security of the building at specific events, including door supervision and traffic management of the car park.
Prepare the Council Chamber for Council meetings and special events, including acting as mace bearer for Council meetings, Church Services, and Civic and Ceremonial engagements.
Administer First Aid and, if required, use the defibrillator. Report and record injuries and accidents, completing all necessary documentation.
Co-operate with all aspects of post improvement, including training and the introduction of new equipment.
Operate the Council van when providing cover for driver or messenger duties, or hired vehicles, for transporting bulk deliveries and disposing of surplus equipment. Transport the Mace to and from Church Services and Civic events and ensure its security while in your control.
Inspect the facility daily for any defects and report them to the line manager, including completion of Health and Safety documentation, Duty Officer report sheets, internal Council documents, reports, and stock control records.
Ensure compliance with current Health and Safety regulations and facility policies, including COSHH and working at heights, and supervise internal and external contractors.
Act as a designated fire marshal for the venue. Contribute to emergency procedures by monitoring and responding to alarms and evacuations. Ensure fire doors and corridors are not blocked.
Operate the venue booking system for room set-ups and record details for additional charges relating to time slots, additional items, and catering.
Assist with the following duties at internal and external functions:
Reception duties, including providing cover during staff breaks, operating the switchboard, and dealing with customer enquiries.
Catering services, including assisting with serving food, table service, and clearing service points.
Bar duties at functions, including handling and securing cash and controlling bar stock.
Ensure the appropriate flags are flown at the Civic Buildings in line with Council policy.
Act as key holder and respond to emergency call-outs when requested.
Liaise with customers to establish technical requirements for conferences, concerts, and events. Operate stage lighting, sound, and projection systems in the main auditorium, as well as audio and visual systems in other rooms. Provide technical support and report defects to the line manager.
Undertake any other relevant duties that are commensurate with the nature and grade of the post.
One year’s experience of cleaning and caretaking duties in a professional capacity.
One year’s experience of dealing with the public in a customer service capacity.
One year’s experience of preparing facilities for functions and meetings.
One year’s experience of maintaining accurate records.
One year’s experience of using Microsoft Office packages.
Good communication skills
Ability to work as part of a team
Good administration skills
Ability to deal with the public in a friendly and courteous manner
Ability to use own initiative
Flexibility
Hold a full current driving licence valid in the United Kingdom.
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