BMW Service Advisor

We’re looking for a friendly, organised, experienced and customer-focused Service Advisor to join our dedicated Service team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity to grow with a leading automotive brand.

• Act as the main point of contact for service customers – in person, over the phone, and online
• Schedule and manage service appointments, ensuring efficient workshop loading
• Provide accurate estimates, explain service work clearly, and obtain customer authorisations
• Liaise between customers and the workshop, keeping both parties updated
• Promote additional services and maintenance plans where appropriate
• Handle customer concerns or complaints professionally and promptly
• Ensure all invoicing, warranty, and service documentation is completed accurately
• Deliver an outstanding customer experience every step of the way

• Previous experience in a Service Advisor or similar customer service role (automotive industry preferred)
• Strong communication and interpersonal skills
• Confident with IT systems and booking software
• Excellent organisational skills and attention to detail
• A proactive, team-oriented attitude with a passion for customer care

• Salary 45k with OTE (On-Target Earnings)
• Ongoing training and career development incl BMW Certification
• A supportive and friendly team environment
• Opportunities for progression within a growing dealership