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Branch Customer Service Advisors

Permanent TSBNationwideFull-timePart-time

Locations:

• Athlone/Longford Territory

• Ennis, Clare

• Clonmel

• Naas, Newbridge, Maynooth

• Dundalk & Drogheda

• Navan & Ashbourne

• Dublin

• Limerick

• Monaghan

• Mullingar

• Roscommon

Responsibilities:

  • Supports in the day to day operation of customer service within the branch.
  • Provides an excellent level of customer service, further improving the customer experience both over the phone and face to face interactions.
  • Take ownership and deal with customer queries in an effective, professional and compliant manner.
  • Generate and execute sales from lead to fulfilment in accordance with the Omni-Channel ethos and activity management system.
  • Assist with sales campaigns including post sales fulfilment, administration and follow up tasks.
  • Adopt a prompt and customer focused response to leads passed from Open24 to maximise new business opportunities from customer base.
  • Performance duties in a compliant manner in accordance with policies, procedures, whilst living PTSB¿s values and Standards.
  • Assist the Branch Lead and wider territory team with key customer relationships.
  • Assist with retaining existing business and actively contribute to growing new business across all customer segmentation profiles in line with agreed branch requirements.
  • Perform cash administration duties, promoting, balancing and efficient daily maintenance of ATM/SSBM policies and procedures relevant for your branch location and model
  • Perform the various roles in the branch on a rotation schedule on an ongoing basis
  • Maintain knowledge of the regulatory codes and legislation impacting on day to day work.
  • Commit to continuous professional development and agree an annual performance and professional development plan with the manager.
  • Continuously reviews skills, and be flexible and open to feedback

Requirements:

  • Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience
  • Have significant level of proven sales, customer service or clerical experience in a regulatory compliant environment
  • Committed to and enjoys working in a sales environment

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