Broadcasting & VOD Compliance And Complaints, Clerical Officer

About This Role

Role Purpose

The purpose of this role is to provide administrative and clerical support to the Broadcasting & VOD Compliance and Complaints team within the Media Landscape

division. The role involves maintaining records and documentation, processing correspondence, responding to routine queries, and assisting with the coordination of complaint handling and compliance activities. The role supports the efficient day-to-day operation of the team by ensuring information is accurate, up to date, and handled in a timely manner, while providing professional support to stakeholders across the public, industry, civil society, and Government.

About the Team/Division

The Broadcasting & VOD Compliance and Complaints Unit sits within the Media Landscape Division and is responsible for the regulation and oversight of Media Services in Ireland. The team undertakes a broad range of regulatory and supervisory activities, including compliance monitoring, accessibility oversight, implementation of statutory obligations, regulatory reporting, and engagement with industry and other stakeholders. The unit also manages complaints relating to broadcast and on-demand content. Through these functions the unit supports a diverse, accessible and trusted media environment for audiences in Ireland.

Key Responsibilities

• Supporting the wider team by validating documentation and providing essential administrative assistance across different projects.

• Monitoring live programming to ensure that it is adhering to accessibility requirements.

• Timely reporting of relevant and accurate information to internal and external stakeholders.

• Maintaining accurate records and files in accordance with relevant policies and procedures.

• Scheduling and coordinating meetings as well as taking meeting notes and records.

• Other clerical, administrative and support work as may be required.

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Experience, Skills, Knowledge & Qualifications

Essential Criteria

• Relevant clerical, administration, or customer service experience.

• Strong written communication skills.

• Strong interpersonal and ability to work under own initiative.

• Strong attention to detail.

• Proficiency in Microsoft Office applications.

• Ability to work effectively as part of a team.

• Willingness to learn and develop knowledge and expertise.

Desirable Criteria

• An interest in media regulation and/or accessibility.

• Previous experience working in a regulated, public sector, or customer-focused environment.

Application Process

If you are interested in applying for this position, please submit:

• A CV (max 2 pages) and a Cover letter/personal statement (max 1 page) outlining why you believe your skills, experience and values meet the requirements of the position via the Apply Now button below

• Appointment to this role is subject to the candidate's eligibility to work in Ireland. All positions require candidates to live in the Republic of Ireland or Northern Ireland.

• Candidates who engage in canvassing will be disqualified and excluded from the process

Late applications or applications not received through the correct channel, as indicated above, will not be considered.

For queries related to the application or selection process related to this role, please contact cnam@cpl.ie.

Privacy Notice

Coimisiún na Meán (An Coimisiún, CnaM, we, our) processes the personal data arising as a result of its recruitment campaign. The Data Controller is CnaM, and the Data Processor appointed by CnaM to conduct the recruitment process is CPL. The Data Controller’s contact details are - Data Protection Officer, Coimisiún na Meán 1 Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20, Ireland.

Email:dpo@cnam.iePhone Numb er: 01 963 7755

CnaM will process the personal data collected during the recruitment process for the purpose of the review, consideration and selection of applications and the contacting of applicants. Third party recipients may include CnaM representatives. CnaM does not transfer personal data outside of the EU or EEA.

CnaM’s legal bases for collecting and processing this data may include:

- Contract - where the processing is necessary for the performance of a contract, or in order to take steps at the request of the data subject prior to entering into a contract

and/or

- Consent - where you have given explicit consent to the processing (e.g. reasonable accommodations)

The personal data processed will be stored securely. This data will be stored for a maximum of 12 months in the event of an unsuccessful application.

Applicants have the right to access their data and to rectify any inaccur a cies in their data. To do this, please write to the Data Protection Officer at the address listed above. Applicants have the right, where appropriate, to the erasure of their data and/or a restriction on processing of their data. In addition, data subjects have the right to lodge a complaint with the Data Protection Commission. Our full Data Protection Statement is available here: https://www.cnam.ie/governance/data-protection-privacy/privacy-statement/

Reasonable Accommodations

Reasonable accommodations will be provided, if required, during the recruitment process. To discuss and request reasonable accommodations in confidence please contact amckiernan@cnam.ie

Coimisiún na Meán is an equal opportunities employer. We welcome applications from candidates with diverse backgrounds and are committed to championing an inclusive and diverse workforce which reflects modern Ireland. We work to create a culture where everyone has equal access to opportunity and feels comfortable to be their authentic selves at work.

Closing Date: 06th July 2026, 3pm