Broker Support Executive

Who are we?

Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Based out of our Kill office (Co. Kildare), the successful candidate will report to the Team Leader on all aspects of the position and will be an integral part of our wider Wholesale Commercial team. About the roleAs a Broker Support Executive, you will play a pivotal role in supporting our Wholesale broker network, ensuring seamless policy administration, and delivering exceptional service standards. This role is ideal for a detail-oriented professional with strong communication skills and a passion for customer service in the insurance sector. The successful candidate will have the ability to progress within the department and take on additional role responsibilities such handling client accounts within a relatively progressive period of time.

Key Responsibilities:

• At all times to follow good practice in ensuring the client’s best interests are served.
• Assist Account Executives with all administration and support functions in a timely manner:- preparation of submissions, input of data, scanning of documents, issue of documents, mid-term adjustments, finance, carry out functions as requested by Account Executive, screen calls and direct to correct Executive.
• Liaise with Commercial Credit Controller on finance issues as required
• Support brokers with policy administration, documentation, and system queries.
• Process new business, renewals, endorsements, and cancellations accurately and within agreed SLAs.
• Communicate with underwriting and claims teams to resolve queries and escalate issues where necessary.
• Maintain up-to-date records and ensure compliance with Central Bank of Ireland regulations.
• Handle inbound broker queries via phone and email with professionalism and efficiency.

About You

• Extremely well organised with excellent time management skills.
• Ability to work on own initiative, meet deadlines and work under pressure in a busy environment.
• Willingness to progress within the team to Account Executive level.
• Excellent communication and relationship-building skills.
• High level of accuracy, organisation, and attention to detail.
• Proficient in Microsoft Office and insurance administration systems.
• Ability to work independently and as part of a collaborative team.
• Familiarity with regulatory frameworks and data protection standards.
• Aptitude for learning involves specifically working towards an insurance qualification over a specified period of time, with APA Commercial achieved within 12 months.
• 1-2 years previous experience in an administration role desirable.