Business Account Manager - Mid Markets

Full Time, Specific Purpose Contract

Here at Three, we’ve done things differently since day one.

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better-connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new opportunities and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Business Account Manager

Passionate that the customer should be at the heart of the business? Fancy a chance to make that happen in a young organisation which is dynamic and changing the rules of the game? As a Business Sales Account Manager with Three you will have the responsibility of building long lasting strategic relationships with our mid-market business customers. Your focus will be on building customer loyalty, minimising churn and driving growth across Three's Connected Solutions portfolio.

Fostering a strategic account management approach, through deeply understanding of your customers and their needs, you the business account manager will work collaboratively with the wider business team and pave the way with a consultative sales approach. Retention and revenue protection are key with a focus on revenue growth in line with Three’s Connected Solutions targets.

What else it involves

• Build strong relationships with key contacts within your dedicated account base, through quarterly reviews ,gaining a deep understanding of your customers business needs.
•  Apply a strategic account management approach to build trusted partnerships, align solutions to customer’s goals and drive sustainable business growth.
•  Foster and nurture executive and C-Suite relationships through executive reviews, strategic networking and proactive stakeholder engagement.
•  Demonstrate broad ICT expertise and have strong retention skills
•  Meet and exceed set monthly and quarterly business retention and growth targets and objectives by identifying, qualifying, and quantifying opportunities and implement actions plans to achieve.
•  Design and develop a contact strategy plan ensuring every customer is engaged with at least once a quarter.
•  Works closely with technical specialists and solution architects to develop customer-focused ICT solutions that deliver measurable business value
•  Work closely with the sales channels to ensure a smooth handover of new accounts fostering a great customer experience from day one.
•  Liaise with your colleagues in the Contact Centre operation to deliver an end to end first class business customer experience with Three, in order to build a lifecycle management program to maximise customer retention and minimise churn.
•  Ensure that Customer Satisfaction targets are achieved on a continuous basis.
•  Work with support teams and building relationships with your virtual teams to ensure all customer impacting issue`s/experiences are relayed to the relevant departments to take action to resolve.
•  Ensuring internal systems such as Salesforce is kept up to date for accurate forecasting, reporting and facilitating support teams queries faster.
•  Prepare weekly reports for management in line with monthly and quarterly target metrics.
•  Keep informed of technical developments, industry trends, competitor activities working closely with the Three ICT specialist on your team to deliver Vs monthly 3CS targets.
•  Design and implement an Account development plan for each account detailing its growth potential.
  

Skills we're looking for

• Proven track record in account management, retention skills and ICT solution sales.
•  Negotiation skills and the ability to reach agreement between internal teams such that the
  objective is achieved.
•  Experienced in communicating and building strategic relationships at C-suite and senior stakeholders.
•  Strong ICT knowledge with solid understanding of Three’s Connected solutions and industry technology trends.
•  Able to think commercially and develop business justifications.
•  Consultative and collaborative sales approach.
•  Ability to work successfully in a wider team, engaging key stakeholders to ensure success.
•  Strong commercial acumen.
•  Self-motivated with ability to be proactive and show initiative.
•  Retention Management experience within mobile and 3CS(ICT) operations.
•  Ability to work remotely and ensure all follow up is carried out in a timely manner and
  to the satisfaction of the customer.
• Motivated to see projects and customer requests through to completion.
•  Capable of resolving general customer issue`s and knowing when and who to escalate to in the business to ensure high levels of customer satisfaction.

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based).
• Competitive salary, commission structure & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development
• Free on-site parking

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers #Jobs

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!