Business Administration Apprentice
Main purpose of job
To complete a Level 3 NVQ in Business Administration.
Develop skills and gain hands-on experience in business administration.
Assist with and contribute to the effective operation of business administration tasks and duties.
To make an effective contribution to the achievement of the service’s objectives.
The post holder will be expected to be willing to learn, flexible and adaptable to meet the changing needs and requirements of the organisation and duties
Summary of responsibilities and personal duties
1. To work with team members to provide business administration services within the organisation including the maintenance of both computerised and manual systems, for example, filing and photocopying, and the processing of internal and external mail.
2. Develop skills to perform a range of business support tasks in accordance with agreed procedures and processes, for example, cash handling, call handling, data input and extraction, and other relevant duties.
3. Draft documents including routine correspondence in the form of letters, memos, reports and other documents involving creative layouts (for example, PowerPoint presentations).
4. Develop skills to use a variety of basic office-related IT software packages and specific council, departmental or service IT systems as required as well as various office equipment
5. Assist in the preparation, compilation and distribution of routine statistical, performance and other business support information.
6. Arrange meetings and assist with the preparation of draft minutes and notes as appropriate.
7. Maintain a high level of customer care and deal with internal and external customers of the service either face-to-face or by telephone and e-mail.
8. Attend as specified any/all academic training forming an agreed part of the apprenticeship programme and to submit and maintain any associated paperwork.
9. Attend any/all review or other meetings scheduled as part of the apprenticeship programme.
10. Ensure all work is carried out in accordance with organisational standards and procedures.
11. Undertake any other relevant duties that may be assigned as required by the line manager and commensurate with the level of the post.
12. Participate in all induction and in-service training provided by Belfast City Council and in the induction and support of all newly appointed staff and other human resource management policies and procedures, as appropriate, including, absence management, disciplinary and grievance procedure.
13. Act in accordance with the council and departmental policies and procedures including customer care, equal opportunities, health and safety, safeguarding and any pertinent legislation.
14. Undertake the duties in such a way as to enhance and protect the reputation and public profile of the council.
15. Undertake such other relevant duties as may from time to time be required.
This job description has been written at a time of significant organisational change and it will be subject to review and amendment as the demands of the role and the organisation evolve. Therefore, the post-holder will be required to be flexible, adaptable and aware that they may be asked to perform tasks, duties and responsibilities which are not specifically detailed in the job description, but which are commensurate with the role.
Essential criteria
In order to progress to the next stage of the selection process for this apprenticeship, applicants must pass these tests at a satisfactory level. Belfast City Council reserves the right to only progress to the next stage of the selection process, which is the in-person interview, the top-ranking applicants who pass these tests at a higher level.
In order to be short-listed to undertake the above computer-based aptitude tests, applicants must make some reference to having experience of and/or possessing the following special skills and attributes in their online application form:
Special skills and attributes
Informationtechnology skills:the ability to operate a range of hardware and software programmes.
Communication skills:the ability to communicate clearly, in oral and written form, in a variety of situations and contribute positively to meetings and discussions.
Customer care skills: the ability to deal with customers in a professional manner and to have an understanding of customer care principles and practice with the ability to provide advice and information to a variety of people.
Team working skills: the ability to work co-operatively and supportively with colleagues contributing to the success of the team and achievement of objectives.
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