Business Call Centre Sales Agent

About This Role:

At eir, we can connect you to cutting edge careers, inspirational people, plenty of commitment and ambition, and a fantastic future. If you have sales experience, are motivated by earning commission, enjoy a fast-paced and competitive environment, and are ready to join our new contact centre operations, we'd love to meet you!

Our aim is to be the provider of choice for communications services in Ireland, which means we focus on looking after our people, so they can do the same for our customers.

We offer high quality fixed line, mobile and broadband services to over 2 million customers. 

Why This Role:Key Tasks

• Make calls and deliver key metrics whilst representing the eir brand

• Identify and assess business' needs to complete a sale or retain and re-contract

• Build sustainable relationships and trust with customers through open and interactive communication

• Act as an escalation point for caller queries as and when required in a positive, professional and expeditious fashion

• Maintain a positive, empathetic and professional attitude toward customers at all times

• Respond to customer inquiries in a positive and prompt manner

• Contribute to the overall team performance and exceed targets

• Act as a role model to the team in areas such as positive competency demonstration, policy and process adherence and the promotion of eir’s values

• Support business growth by generating sales leads; add value through cross selling /up sell and retaining customers by delivering a positive customer experience at every opportunity

• Responsible for identifying process gaps and initiating a change to the benefit of both the customer & company.

Expectations From The Role:Knowledge & Experience/ Qualifications

• Target driven, with a strong sales focus and desire to exceed

• Ability to work of own accord to achieve and exceed sales and retention targets

• Excellent communication and interpersonal skills both written & verbally

• Competitive individual with the ability to work both independently and as part of a team

• Excellence in the English Language – written and spoken

• Professional telephone manner essential

• Knowledge of telecommunications B2B industry a plus

• Assertive, confident, competitive, and energetic

• Superb attention to detail is a pre-requisite

• Ability to listen and record accurate information, accuracy and attention to detail is essential in matching customer’s needs to the right solution for our customers

• Flexibility regarding working hours is a must

• Candidates must have a strong broadband connection in order to fulfil this role

Requirements For A Successful Application:Earn up to €30,955 per year inc. OTE

• €24,764 base salary
• 25% commission based on KPI achievement
• Refer a Friend bonus - €500 for every successful referral made

Working Hours

• Operating hours are between 8.30am to 8.30pm, Monday to Saturday (varied shift patterns)

• Hours of operation may vary in line with business requirements

Other benefits:

• Remote working 

• 22 days annual leave

• Amazing staff offer

• Refer a friend programme

• Excellent paid leave benefits

• Wellness programme

• Taxsaver ticket

• Bike to work scheme

• On site parking

• Employee assistance programme

• Free yearly flu vaccination

• Pension scheme

• Discount for Laya healthcare

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