Business Change & Insights Manager

Remuneration

The Salary scale for the post is: Grade VIII

The Salary scale for the post (as at 01/08/2025) is:

€82,258 - €82,997 - €86,243 - €89,502 - €92,736 - €95,983 - €99,213

New appointees to any grade start at the minimum point of the scale.  Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011).  Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Location of Post

Technology & Transformation currently have a number of offices throughout Ireland and it is expected that the successful candidate will work from one of these locations.

The line manager is open to engagement in respect of flexibility around location subject to reaching agreement on a minimum level of availability to attend meetings in other nationwide locations as appropriate to carry out the functions of the post and in line with the HSE’s Blended Working Policy.

·        Dr. Steevens’ Hospital, Dublin

Ospidéal Dr Steevens’, Baile Átha Cliath

·        Bective Street, Kells, Meath

Sráid Bheigthí, Ceanannas, Co na Mí

·        Feehily’s Business Centre, Duck Street, Sligo

Ionad Gnó Uí Fhithcheallaigh, Sráid na Lachan, Sligeach

·        Aras Slainte Chluainin, Manorhamilton, Leitrim

Aras Slainte Chluainín, Manorhamilton, Leitrim

·        Áras Sláinte, Wilton Road, Cork

Áras Sláinte, Bóthar Wilton, Corcaigh

·        Dublin Road, Lacken, Kilkenny

Bóthar Bhaile Átha Cliath, Cill Chainnigh

·        Merlin Park Hospital, Galway

Ospidéal Pháirc Mheirlinne, Gaillimh

·        98 Henry Street, Limerick

98 Sráid Anraí, Luimneach

·        Scott Building Midlands Regional Hospital, Arden Road, Tullamore, Offaly

Ospidéal Réigiúnach Lár na Tíre, Tulach Mhor, Uíbh Fhailí

·        Southgate Shopping Centre, Colpe Cross, Drogheda, Meath

Ionad Siopadoireachta Southgate, Crois Cholpa, Droichead Átha, Co. na Mí

·        University Hospital Kerry, Tralee, Kerry

Ospidéal Ollscoile Ciarraí, Trá Lí, Ciarraí

·        Hale Street, Ardee, Louth

Shráid Héil, Bhaile Átha Fhirdhia, Có Lú

There are currently 3 permanent whole-time vacancies available. A panel may be formed as a result of this campaign for Business Change and Insights Manager, Community Connect Programme from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled. 

Reporting Relationship

The Business Change and Insights Manager will report to the relevant Programme Manager for the specific areas of responsibility allocated, along with oversight and management across the breadth of the Programme as required.

Key Working Relationships

The post holder will engage extensively with the established project team including specialists in a variety of fields internal and external to the team, along with providers external to the HSE.  These will include:

·        Discipline, Operational and Senior Management leads across the 6 Health Regions  

·        Access and Integration

·        Technology & Transformation

·        Digital Health Clinical Office  

·        National Clinical and Integrated Care Programmes  

·        Planning and Performance

·        National Communications

·        Staffing Representative Organisations  

·        Programme Management colleagues across different services

·        Identified super-users during system configuration and roll-out  

·        The system vendor implementation team 

Purpose of the Post

The post holder(s) will have a lead role in supporting Community Services across the areas of Business Change Management, Communications and National and Regional Reporting in the preparation for, rollout and implementation of the Community Connect programme along with ensuring the benefits of the clinical management system are realised post implementation.

The post holder(s) will be responsible for:

·        Ensuring a coordinated approach to the development and implementation of the Community Connect programme across all six Health Regions and the relevant functions at HSE Centre.

·        Provide expert input into range of HSE Community Connect workstreams by providing subject matter expertise across one or more of the following areas of Business Change Management, Communications and National and Regional Reporting

·        Represent the Programme Director for Community Connect at senior meetings involving key decision makers on the Community Connect Program.

·        Assess and anticipate barriers to successful implementation of Community Connect within Community Services and identify mitigations for same in conjunction with key stakeholders.

Principal Duties and Responsibilities

The role includes the following duties and responsibilities: 

Project/Programme Management 

·        Lead and collaborate with key stakeholders across Community Services, HSE Centre and HSE Technology and Transformation to ensure readiness of the Community Service landscape for implementation of Clinical Management System.

·        Implement robust project management methodologies and processes to enable successful project performance and delivery 

·        Engage with external stakeholders such as Department of Health and the Mental Health Commission as required 

·        Chair relevant project teams as required and oversee the work of any sub-groups to the Project Team

·        Manage the progress and completion of SCS-CMS tasks and activities. 

·        Ensure approval and acceptance of project deliverables to agreed quality standards.

·        Ensure the appropriate level of governance is in place, is maintained and is adhered to throughout the project lifecycle.

·        Manage all aspects of project delivery through the full lifecycle from initiation to closure, including identification and management of risks, assumptions, issues and dependencies. 

·        Map and plan the management of dependencies and liaise with other Project Managers to ensure that dependencies are effectively managed.

·        Oversee change management activities within the programme, ensuring that impacts to people, processes and systems are identified, assessed and addressed through structured plans that support stakeholder engagement, communications, training, and sustainable adoption of programme outcomes.

Project Reporting & Data Analysis 

·        Track and report on project progress to the relevant regional or national groups as required on the progress and status of the assigned projects. This includes producing project documents, reports and presentations to a high standard to meet the needs of diverse stakeholders.

·        Undertake complex analysis of data, including key performance indicators and other management information such as staff and service user sensitive information, evaluate the results and complete reports.

Benefit Management

·        Drive Benefit realisation across the programme by aligning project deliverables with strategic business objectives and ensuring measurable value is delivered to stakeholders.

·        Establish and manage benefit tracking frameworks, integrating performance metrics to monitor progress, validate outcomes, and support continuous improvement throughout the program lifecycle

Leadership, Team Development and Resourcing

·        Coordinate and lead the project team in a complex healthcare environment with significant change management challenges.  

·        Demonstrate and build project management and change management capacity within the project team.

·        Manage the project teams’ development and identify areas for training and further skills development as required.

·        Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.

·        Liaise with HR and Procurement as necessary to ensure resources are acquired and utilised in line with all relevant policies and regulations.

·        Manage and report on the project budget and adhere to the requirements of HSE National Financial Regulations as appropriate.

·        Ensure all other resources necessary to the success of the project are identified and appropriately managed.

Communications / Stakeholder Management

·        Ensure that highly effective communication mechanisms and processes are in place to manage, motivate and influence multiple project stakeholders. 

Strategic Vision and Healthcare Insights

·        Provide knowledge, experience and insight of Irish and international health care and policy systems to look strategically at challenges and issues that may arise. 

·        Support other Projects to deliver on the National Strategy as required  

General

·        Deputise on Behalf of Programme Managers as and when required

·        Carry out any other duties as appropriate to the post as required by the Programme Manager

·        Demonstrate pro-active commitment to all communications with internal and external stakeholders 

·        Have a good understanding of the HSE Incident Management Framework and HSE Integrated Risk Policy as relevant. 

·        Effectively discharge the day to day operations, including compliance with HSE Financial regulations and all HSE policies and procedures.

·        Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility.

·        Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team.

·        Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

·        To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low carbon and efficient health service

The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria

Qualifications and/ or experience

Applicants must, at the latest date of application, clearly demonstrate, all of the criteria listed below as relevant to the role:

·        Significant experience at a senior level working with key stakeholders across Community Service environment as relevant to this role.

·        Significant experience of developing and delivering service developments in community and integrated health and social care services.

·        Experience in project management and delivery of projects, in a fast paced environment at a senior level across the following areas, as relevant to the role:

o   Delivery of Project/Programme including appropriate governance and controls

o   Communications management and delivery

o   Stakeholder Management

o   Data analysis

o   Change Management

o   Risk, issue & dependency management

o   Benefits management

·        Experience of managing and developing a project team, driving and enabling significant change including a strong track record of delivering ICT enabled change projects, as relevant to the role

Candidates must possess the requisite knowledge and ability, including a high standard of suitability, for the proper discharge of the office.

Health 

A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.  

Character 

Each candidate for and any person holding the office must be of good character. 

Age

Age restrictions shall only apply to a candidate where he/she is not classified as a new entrant (within the meaning of the Public Service Superannuation Act, 2004). A candidate who is not classified as a new entrant must be under 68 years of age on the first day of the month in which the latest date for receiving completed application forms for the office occurs.

Other requirements specific to the post

·        Access to appropriate transport to fulfil the requirements of the role 

·        Flexibility in relation to working hours to fulfil the requirements of the role  

Additional eligibility requirements

Citizenship Requirements

Eligible candidates must be:

(i)               EEA, Swiss, or British citizens

OR

(ii)              Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Professional Knowledge & Experience 

Demonstrates: 

·        Demonstrate knowledge of community health services, in particular the clinical and operational environment and accountability structures in the HSE.

·        Demonstrate knowledge of Digital Health and its applications in community services.

·        Demonstrate evidence of service monitoring/evaluation.

·        Demonstrate effective senior programme management skills.

·        Knowledge of HSE Reform Policies and Programmes with a particular understanding of how this will impact Community Services

• Knowledge, understanding and experience of Project Management methodologies, project stages, documentation etc. 
• Knowledge of the issues, developments and current thinking on best practice in relation to project management 
• An understanding of the challenges of leading a complex change project with significant technology, process, clinical change, interdependencies and HR challenges
• Knowledge and experience of working to deliver a project within set timelines, budget and available resources 
• Knowledge and understanding of Human Resource policies and procedures  
• An awareness of the HSE’s Digital Health Strategic Implementation Roadmap, Digital for Care 2030 and of Sláintecare

Working With & Through Others – Influencing to Achieve

Demonstrates:

·        A track record of collaborative and inter professional working

·        Excellent skills in relationship building and influencing

·        An ability to influence and negotiate effectively to achieve objectives

·        A real interest in and commitment to developing others

Communication & Interpersonal Skills 

Demonstrates: 

• Excellent interpersonal and communications skills to facilitate work with a wide range of stakeholders 
• The ability to present information clearly, concisely and confidently when speaking and in writing tailoring to meet the needs of the audience. 
• Excellent presentation skills 
• Excellent written communication skills including the ability to produce professional reports. 
• The ability to interact in a professional manner with staff and other key stakeholders

·        Excellent people skills and the ability to achieve “buy-in” from major stakeholders

·        Strong negotiation/influencing skills

Managing & Delivering Results (Operational Excellence) 

Demonstrates: 

• The ability to implement and manage change and business processes 
• Excellent organisational and time management skills to meet objectives within agreed timeframes and achieve quality results 
• A proven ability to prioritise, organise and schedule a wide variety of tasks and to manage competing demands and tight deadlines while consistently maintaining high standards and positive working relationships. 
• Evidence of effective project planning and organisational skills including an awareness of resource management and the importance of value for money 
• The ability to seek and seize opportunities that are beneficial to achieving organisation goals and strives to improve service delivery 
• The ability to improve efficiency within the working environment and the ability to evolve and adapt to a rapidly changing environment 
• Strong evidence of excellent financial planning and expenditure management  
• A capacity to operate successfully in a challenging operational environment while adhering to quality standards 
• Ability to take personal responsibility to initiate activities and drive objectives through to a conclusion 

·        The ability to work on a self-directed basis

·        Adequately identifies, manages and reports on risk within area of responsibility

Critical Analysis, Problem Solving & Decision Making 

Demonstrates: 

• Excellent analytical skills to enable analysis, interpretation of data and data extraction from multiple data sources
• Considers the impact of decisions before taking action

·        Anticipates problems and recognises when to involve other parties (at the appropriate time and level) 

·        Significant experience in effective operational problem-solving utilising an inclusive approach which fosters learning and self-reliance amongst teams 

·        The ability to consider the range of options available, involve other parties at the appropriate time and level, to make balanced and timely decisions 

·        A capacity to develop new proposals and put forward solutions to address problems in a timely manner.

·        Effective problem solving in complex work environments

·        A knowledge and application of evidence-based decision making.

·        Makes timely decisions and stands by those decisions as required  

Leadership, Direction & Teamworking Skills 

Demonstrates: 

• Experience of working as part of a team with a mixed programme of work, and moving with ease between concurrent projects  
• The ability to work with multi-disciplinary team members and stakeholders to facilitate high performance, developing and achieving clear and realistic objectives. 
• Effective leadership in a challenging and busy environment including a track record of innovation / improvements 
• Ability to lead, organise and motivate teams to the confident delivery of excellent services and service outcomes
• Flexibility and adaptability to meet the requirements of the role 
• Evidence of being a positive agent of change and performance improvement 
• An ability to influence and negotiate effectively in furthering the objectives of the role. 

·        Ability to support, supervise, develop and empower staff in changing work practises in a challenging environment within existing resources

·        Champions measurement on delivery of results and is willing to take personal responsibility to initiate activities and drive objectives through to a conclusion

·        Motivation and an innovative approach to the job within a changing working environment

Commitment to a Quality Service 

Demonstrates: 

·        An ability to pay close and accurate attention to detail in personal work and to create a culture where high standards are valued and respected

·        A client user and customer focus in the delivery of services

·        Places strong emphasis on achieving high standards of excellence 

·        A core belief in and passion for the sustainable delivery of high-quality user focused services 

·        An ability to cope with competing demands without a diminution in performance