Business Manager

GET TO KNOW US

Do you wish to join the House of Dreams?

In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision: to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope.

This Vision is Carried By Our Six Values That You Will Embody Daily As Designers Of Dreams – Values That Engage And Define Us:

Create Passionately

Craft together with joy

Excel for ultimate luxury

Lead with audacity

Cultivate Triumphant inclusivity

Commit and act to re-enchant the world

KNOW THE ROLE

Within the Retail team, the Business Manager is responsible for the management of profitability at a specified retail location.

This role is crucial for managing the sales team, building retail relationships with store management, and the development/motivation of sales team, in support of the region’s retail profitability.

Responsibilities:

• Manage retail sell through and execution of promotional programs at the counter via the sales team. Responsible for both individual and counter productivity. Must meet expectations and KPIs established by the brand and by the retailer

• Manage team of Beauty Stylists, Selling Specialists, Ambassadors and Aestheticians (where applicable), including recruiting, hiring, coaching, scheduling, and payroll

• Develop productivity guidelines for special events and sales and manage individual and team performance. Work with the Account Executive to ensure that each event at the counter will create a return on the investment

• Partner with the Account Executive and corporate Education team to identify training needs for team members. Support with development and facilitation of product training and sales training to improve selling techniques, client registration programs, and superior client service. Empower team members to host and create special events and programs at the counter

• Connect with clients and build long-term relationships with them through CRM tools. Work with team members at the counter to encourage and assist them in updating customer profiles to build long term-relationships as well

• Encourage team members to network across the retailer and in the community to build partnerships to benefit the business

• Provide direction and the necessary resources to retail team members on how to maintain Dior counter image (cleanliness, dress code, effective use of merchandising units, proper placement of product lines, etc.)

• Support retail buyers and planners regarding ordering system

• Conduct productivity evaluations for all Beauty Stylists at the counter monthly (demonstration productivity, AUS, IPT)

• Monitor the performance of events and all sampling programs. Promotional recap forms to be completed and submitted to the Account Executive at the end of the promotion

• Conduct all other job-related activities

• The responsibilities outlined in this job description are subject to change based on the company’s needs and ongoing projects

KNOW WHAT WE'RE LOOKING FOR

Ideally, you would have 5+ years of prestige beauty sales and counter management experience, as well as prior experience as Business Manager, Sales, and/or Training.

Soft Skills That Align With Our Values

• Creative & Innovative

• Communication & Interpersonal skills

• Strategic Thinking

• Business Acumen

• Adaptability

• Purpose Driven Management

Hard Skills

• Knowledge of multiple languages preferred

• Strong sales skills and ability to motivate a team

• Must be familiar with Microsoft Office Suite programs

KNOW HOW WE WORK

Experience is our business: Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops: We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators: Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things that make our customer’s lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably: We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.

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