Business Operations Executive

We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen.We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Business Operations Executive

This is a customer support role focused on delivering a consistent high level of service to business customers on a day to day basis. Ensure positive customer outcomes through sufficient product knowledge and end to end ownership of issues & queries.What else it involves

• Communicate and work within a team to make sure all customer queries both by phone, email or fax are responded to and dealt with within all required SLA time frames.
• Main point of contact between customer base and Business Account Managers and all sales channels daily.
• Take ownership of current customer base and work queues to complete all activity.
• Provide excellent level of customer care and product knowledge to support the customer base.
• Process all customer orders on internal system and queries with due care to ensure all fields are always accurate.
• Develop and maintain all internal and external business relationships to enable a high level of customer service at all times.
• To ensure that any customer reports requested by the customer or the Account Manager are completed correctly and in full by the agreed SLA.
• Some offsite customer visits with AM to help support the customer relationship
• Attend all training provided while also taking responsibility to develop relevant knowledge and skills required for the role.
• Use initiative to develop effective and constructive solutions to customer queries out of the ordinary.

The skills we're looking for

• Be able to identify best methods and procedures to follow to complete assignments.
• Experience in a similar customer service role in the Telecoms industry.
• Strong Telecoms product knowledge with an appetite to embrace & learn about new products coming to market.
• Shares knowledge, and best practice. Works to achieve excellent collaboration amongst own team and other areas within the business.
• Have the ability to problem solve situations not covered by standard processes, procedures and methods.
• Effectively multi-task and handle a number of priorities.
• Proven team player in working with one`s peers to ensure delivery of optimal service & customer experience.
• Ability to work from own initiative with high degree of initiative and drive.
• Quick thinking and able to make choices for quick corrective action, ensuring problems are overcome.
• Excellent communication, written, presentation skills & e mail management

Benefits of Working at Three

• Hybrid working model, our employees will enjoy more flexibility working from home and our Limerick OfficeCompetitive starting salary
• Up to 10% annual performance bonus
• Pension scheme: Equal 5% employer contribution
• 25 days holidays plus 2.5 company days.
• Annual Leave buy or sell option (buy or sell up to 5 additional days each year)
• Private Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as Coursera
• Free on-site parking available