Business Product Specialist, UC & MDM

Business Product Specialist - UC & MDM

12 Month, Fixed Term Contract

Here at Three, we’ve done things differently since day one.
We take the script and rip it up, we’re a big-hearted energetic bunch, striving for a better connected life. The energy of our people, the pace at which we operate, and the thrill of making bold moves is exhilarating and addictive. Magic happens when we power the connections that millions value, and you can feel it… When these things combine, phenomenal things happen.
We encourage our employees to face their weaknesses, to really open themselves up to new tasks and projects in a super-charged and rich learning environment. We want you to become the best version of yourself.

Join us as a Business Product Specialist - Unified Communications & MDM

This role will sit within the capability area of Core & Advanced Product Portfolio and is key to the delivery of Unified Communications & MDM products financial & strategic objectives. Working collaboratively with the Advanced product manager, this role is a critical part of the delivery of agreed KPIs for Unified Communications and Mobility (Mobile Device Management).

The role requires working on proposition and product development, delivery and post launch tracking and monitoring. Intra and cross department engagement, together with selected 3rd party vendors will also be a significant element to the role working collaboratively with SME and EPG sales, finance, CRM, PMO, Regulatory etc.

What else it involves

•  Supporting Advanced product manager on product and proposition development & products from end to end (customer insight, proposition build, business case build, trials, GTM & launch, and evaluation)
• Implement the product strategy and product plan with continued focus on enhancing the performance of our business products and services and growing business revenue streams.
•  Proposition ownership post launch including success tracking including (KPIs such as penetration, AMPU, churn and product mix) manage sales feedback and management updates.
• Work closely with insights team to develop insights understanding needs, behaviours and triggers required for proposition development.
• Product marketing ownership and collaboration with business communications team & GTM lead to deliver proposition comms activities for Business.
• Monitor and review competitive offerings, assess the potential customer / company impact, and support product manager with response strategies which differentiate from the competition. Identify market threats and take appropriate action to protect base and revenue.
•  Track base and revenue performance working with the Product and Base Management teams, preparing remedial action plans where variances are identified to deliver base/revenue/churn targets for Unified Communications and MDM.
•  Close collaboration with 3rd parties and key stakeholders such as Finance, IT, Legal & Reg, Networks & Data teams in Technology, Business Care, Technical Service Desk in Care to ensure engagement, support, and delivery for your product suite
•  Meet sales teams monthly to understand market dynamics, respond to customer needs and competitive threats.Work closely with the business CVM team to ensure delivery of customer insight led communication offers that will stabilise or increase margin.
• Ensure that all propositions developed are positively contributing to Customer Satisfaction targets in line with nearest competitor

Skills we're looking for

• High Energy individual with a proven track record of operating in a dynamic, demanding & customer centric environment.
•  Highly developed commercial acumen with the ability to understand how we can exploit the revenue stream
• Proven strategic thinking, with the ability to effectively communicate through highly developed written and presentation skills
• Ability to clearly demonstrate achievement of results in previous roles including the obstacles which were overcome.
• Strategic awareness, ability and influencing skills to input and where appropriate shape both the medium- and longer-term strategy of the business.
• Strong understanding of data analytics and problem-solving capability.
• High-level understanding of Advanced Products and technology trends and how these relate to business usage and applications.
• Ability to build networks, drive collaboration and develop cross functional co operation
• Proven track record of working cross-functionally in a large organisation coupled with the flexibility to adapt to a rapidly changing environment
• Ability to influence and mobilise others to undertake and continuously change for the better good of the business.

Personal Attributes

§ Entrepreneurial drive with appreciation of user-experience, business process, and commercial issues.

§ Passionate about excellent customer experience

§ Results based with a focus on customers

§ Curiosity, ambition and tenacity

§ Self-starter and ability to work on own initiative

§ Attention to detail

§ Strong planning and organisational skills

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role
• Competitive salary, annual performance bonus & pension contribution
• 25 days holidays plus 2.5 company days
• Annual Leave buy or sell (buy or sell up to 5 days AL each year)
• Healthcare Insurance through our flexible benefits programme
• Life assurance, phone & laptop, subsidized canteen
• Access to learning & development tools such as Coursera
• Free on-site parking

There’s a lot more to us than meets the eye.
You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. 
Apply now at: https://www.three.ie/careers #Jobs 

At Three, we are committed to diversity and inclusion. As Ireland’s largest mobile telecommunications provider, we provide a better connected life for our diverse customer base, and want our teams to reflect this. We welcome and celebrate all identities and strive to create a culture of belonging where employees can thrive as their authentic selves. If you do not ‘tick every box’ in this job description, you likely have other valuable skills that would make you a great fit for one of our teams. If you feel this role is for you, then please apply! #Jobs

If you require reasonable adjustments for your interview, please let us know when scheduling your interview, or alternatively, please email aoife.omeara@three.ie Apply now at Three, a Phenomenal career awaits!