Business Support Advisor

AbbeyAutoline have and exciting opportunity to join their Customer Accounts Department as a Business Support Advisor.

Day to day:
As a Business Support Advisor, you will play a vital role in the smooth running of the Customer Accounts department by:

• Responding to customer enquiries relating to accounts, payments, balances, transactions and other finance-related matters
• Proactively contacting customers regarding outstanding balances, payment arrangements or other queries as required
• Carrying out day-today account administration, including the process of reviewing and reconciliation of financial transactions as appropriate
• Investigating and resolving account discrepancies and queries, liaising with customers, colleagues, insurers and other relevant parties where necessary
• Supporting the effective management of outstanding debt in accordance with the company’s credit control policies and procedures
• Maintaining accurate and up to date customer and financial records on the Company’s systems
• Providing administration and operational support across the Business Support and Accounts functions as required
• Working collaboratively with colleagues and other departments to resolve queries and ensure work is completed accurately and within appropriate timescales
• Identify and escalate issues, discrepancies or more complex queries to the appropriate Team Leader or Manager
• Contributing to the ongoing improvement of processes & procedures within the department.

Why work with us:

• Hours of work are an average of 36.67 hours per week, based on; Monday to Friday 9am – 5pm, plus 1 in 3 Saturdays 9am – 2pm.
• Annual leave commences on 31 days (to include customary holidays), with additional annual leave accruing based on length of service.
• Company Pension Scheme.
• Life Assurance.
• Private Medical Insurance.
• Employee Assistance Programme (EAP).
• Eyecare Scheme.
• Employee Insurance Discounts.
• Continuous Learning and Development.
• Excellent in-house training with opportunities to gain professional insurance qualifications.

We are an equal opportunities employer

#NIJOBS