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Business Support Specialist, Customer Services Offshoring COE, / Hybrid


Business Support Specialist - Customer Services Offshoring COE, Dublin/Hybrid

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Date: 23 Feb 2024

Location: Dublin, IE, IE

Company: Allied Irish Bank

Role Title: Business Support Specialist – Customer Services Offshoring COE

Location: Unit 33, Sandyford/Central Park Leopardstown (Hybrid)

This role is being offered on a permanent, full-time basis.

  • Are you interested in working as part of a dynamic team? 
  • Do you enjoy building relationships and engaging with stakeholders?
  • Would you like to develop a deep knowledge of organisation design and operational best practices in Financial Services?

About the Role:

The Offshoring Centre of Excellence (COE) sits within Customer Services and plays a key role in the Operations and Business Services (OBS) Simplified and Sustainable Servicing (SASS) strategic delivery programme. The team is responsible for co-ordinating the identification and safe transition of suitable services to HCL.

The team are now looking to fill two Business Support Specialist vacancies, which will sit in the Governance and Communications (G&C) Stream and Operations Streams. The successful candidates will assume the role of Business Support Specialist, however, will also be expected to support other streams across the wider Offshore Centre of Excellence team.

Key Responsibilities Include:

  • Active participation in the transition of new service lines to HCL, by supporting the Delivery Leads in engaging with stakeholders, gathering, and analysing information to inform decisions on the Offshoring of services.
  • Supporting the Delivery Leads in the co-ordination and tracking of deliverables, key governance requirements and timelines to ensure the smooth and timely transition of services to HCL.
  • Review Business area operational procedures, providing feedback and guidance to ensure suitability for successful transition of services
  • Works closely with Relationship Management Team and internal and external stakeholders.

What you will bring:

  • The ability to learn, adapt and work on own initiative and also as part of a team.
  • Excellent time and task management, with the ability to organise and manage priorities as needed.
  • Proven experience in building strong relationships with teams and key stakeholders.
  • Experience in problem solving.
  • Excellent written and verbal communication skills. Strong Excel & PowerPoint skills.
  • Life at AIB

    At AIB, we have a clear purpose – Empowering people to build a sustainable future. We are building a culture that breaks the conventions of what our customer and employees expect of a bank.

    We are committed to offering our colleagues choice and flexibility in how we work and live. Our hybrid working model enables our people to balance their time between working from home and their designated office, subject to their role, the needs of our customers and business requirements. More details on our hybrid working arrangements and expected office attendance for your role will be provided to you during the recruitment process.

    AIB is an equal opportunities employer, and we pride ourselves on being the first bank in Ireland to receive the Investors in Diversity Gold Standard accreditation from the Irish Centre for Diversity. We celebrate diversity and believe in a culture of inclusion where all our employees can succeed. We welcome applications from people of diverse backgrounds and abilities. We are committed to providing reasonable accommodations for applicants and employees. Should you have a reasonable accommodation request please email the Talent Acquisition team at

    If you feel you have what it takes, click apply and fill in the online application form. If you would like more information please contact the Talent Acquisition Team at

    By when? Closing date is Friday 8th March 2024.


    Unsolicited CV’s sent to AIB by Recruitment Agencies will not be accepted for this position. AIB operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our recruitment partners.

    Job Segment: Recruiting, Bank, Banking, Relationship Manager, Human Resources, Finance, Customer Service

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