Business Systems Administrator

Role Requirement 1

System Design & Testing

• Support requirements gathering, testing and post deployment activities to ensure ontime delivery of work
• Set up of data for user acceptance testing (UAT)
• Completion of UAT documentation/scripts, training materials and testing
• Support data validation, data cleansing and data quality assurance activities as part of system testing and deployment
• Maintain a strong commitment to customer care – both internally and externally.
• Support a culture of continuous improvement

Role Requirement 2

Reporting & Data Management

• Administration support to a variety of systems
• Creation and maintenance of procedures and guidance documents
• Ensure accuracy and integrity of information and data on allocated systems
• Support and complete data management functions and any quality improvement processes
• Set up and extract data for reports as required
• Support database administration activities, including data analysis, data cleansing, data validation and ongoing data quality improvement 
• Assist with the development and maintenance of reports, dashboards and data visualisations using Power BI or similar reporting tools 
• Support data transformation and preparation activities using appropriate tools and technologies (e.g. Co-Pilot)

Role Requirement 3

Training & Supports

• Working with and as support to the co-ordinator in providing business and systems support for a variety of systems
• Support the software development life cycle from requirements gathering to go live
• Engage in daily support and communications within the team so that all customer queries are actioned and resolved in a timely, efficient and knowledgeable manner
• Support Directorate teams who require assistance to manage internal and external customer requirements
• Support users of Power Platform solutions (e.g. Pobal Customer Supports) and contribute to the ongoing improvement of business processes through technology
• Work across programme assignments to support peak work times and cover for team leave
• Deliver training 

Role Requirement 4

Administration

• Support the implementation of the relevant system strategy actions 
• Build strong working relationships with internal and external stakeholders as appropriate
• Continuously assess processes and recommend ways to improve team operations, efficiency and customer service
• Create and maintain standard responses, procedures and training documents 
• Assist other teams at busy periods to ensure that programme and project timelines are met

Required Experience

• 2/3 years minimum administration experience including experience in data management, reporting, user acceptance testing and/or training 
• Knowledge of the software development lifecycle
• Strong organisational skills
• Proficient in MS packages e.g. Dynamics 365, Word, Excel, Outlook, SharePoint portals, Power Bi (or other data visualization tools).
• Experience working with databases, data cleansing, data quality management and reporting 
• Experience of the Microsoft Power Platform, including Power Apps and Power Automate, and Power Bi would be advantageous 
• An interest in, and some practical experience of, Artificial Intelligence (AI) tools and technologies would be advantageous
• A proven customer service ethos with strong relationship building skills across business teams and external stakeholders.
• Knowledge of workings within the community/voluntary/public sector.

Personal Attributes:

• A structured and organised approach with the ability to prioritise and manage workload under pressurised conditions.
• Demonstrate a flexible and adaptable approach to their work in fast paced demanding environment.
• Approaches their work in a professional, friendly and courteous manner.
• Is confident and approachable while possessing the ability to be assertive as required.
• Enthusiastic, pragmatic and motivated in their approach.

Qualifications 

• Relevant Third Level qualification (e.g. Certificate, Diploma) or equivalent