Business Systems and Controls Administrator

Role Requirement 1

EYP Access and Controls

• Resolution of PCS Access Control Tickets.
• Setup new users and maintain existing user accounts on EYP.
• Adhere to best practices as set out in the ISO-27000 standards.
• Conduct frequent access reviews and audits.
• Support the rollout of new functionalities.
• Support teams across Early Years to identify system defects and maintain a proactive approach ensuring issues are rectified in a timely manner.

Role Requirement 2

Data Analysis and Support

• Maintain and quality assure data on CRMs, SharePoint, and other EY systems.
• Produce SDH reports in a timely manner (monthly, quarterly etc.).
• Create and maintain views and dashboards in CRM to streamline processes.
• Support teams within SDH with relevant processes and tools.
• Ad hoc analysis requests.
• Knowledge and experience of the tools available (Excel, CRM views etc.).
• Engage with people to establish analysis needs and best format to deliver on those needs.

Role Requirement 3

Process Documentation and Communications

• Document Business Systems and Controls processes and policies.
• Supporting coordinators in creating Business Systems presentations on system changes and processes.
• Produce materials using Microsoft Word, PowerPoint etc. through smart art and other visual management tools.
• Update existing materials as needed.
• Support the management of processes through a shared library.
• Provide frequent communication for Change Board, EYP Releases and other processes.

Role Requirement 4

User Supports and Stakeholder Management

• Support and maintain the BSC processes e.g. EYP Access Control, Jira Prioritisation, Post Release checks etc.
• Liaise with Pobal staff in EY and other directorates as needed to ensure timely and efficient business processes are maintained.
• Support User Acceptance Testing with UAT data preparation.
• Supporting the implementation of efficient processes as part of project delivery Key Responsibility Areas.
• Collaborate on Knowledge Sharing sessions and user support within the Service Development Hub or other relevant areas.
• Respond to queries and information requests in a timely manner.
• Administrative support to the BSC team, including notes and actions.
• Support the business reviewing functionality and ensure escalation paths are clearly understood.

Required Experience

• 1-2 years experience in analysis, administration and development of business systems (e.g. CRM).
• Proficient in MS packages e.g. Word, Excel, Outlook, and SharePoint.
• Understanding and experience of the Early Years and Young People sector is desirable.

Qualifications

• Relevant Third Level qualification (e.g., Degree) or equivalent is desirable.
• Proactively engage with LMS or similar online learning platforms.