Cafe Manager

Main purpose of the role: Ensure the caf operates efficiently and effectively and provides our customers with the very best customer service and Frank and Honest offering at all times. Deliver on key caf targets (sales and profitability) through effective management of people and operations.

The ideal candidate will have/be: • Minimum 2 years` supervisory or management experience within retail or hospitality • Barista experience is an advantage • Passion for coffee and ability to inspire customers • Excellent communication skills • Highly driven with a strong work ethic • A strong understanding of how to achieve KPIs and targets • Commerciality and brand awareness

Main Duties: • Actively live SuperValu brand-values i.e. Genuine, Passion for Food, Vibrant, Committed, Innovative and Imaginative • Ensure that the caf is run in accordance with all standards required by Frank and Honest including the policies, procedures, instructions and guidelines set out in the operations manual • Oversee and ensure the smooth running of the caf by prioritising and delegating the workload appropriately • Understand and achieve the budgeted profit for the caf • Report weekly to the store owner on the turnover of the cafe and report monthly on the financial performance of the caf • Set, monitor and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with the store owner • Carry out a stocktake on a monthly basis • Control and monitor all food, beverage, labour and overhead costs for the caf • Take full responsibility for health and safety in the caf • Ensure that all employees are fully trained in coffee preparation, cash handling, customer service, Health & Safety, HACCP and any other training that may be required • Manage employee rostering and annual leave • Create a marketing plan for the caf in line with Frank and Honest guidelines • Actively promote the range and upsell and ensure that the same is delivered by the team