Sorry, this job is now closed

Candidate Service Representative - Irish Speaker

PrometricDundalk, Co. LouthFull-timePermanent

Job Title: Candidate Services Representative

Reports To: Candidate Services Supervisor

Department: Candidate Services

Location: Dundalk, Ireland

The Successful applicant must be fluent in Irish.


If you are looking for a unique opportunity within customer services, where you will be

constantly challenged, learn new experiences and work with a truly global team,

then Prometric may be for you. In the Customer Services Team at Prometric, the

candidate is the customer. The CSR role will provide a professional and

comprehensive booking and enquiry service for candidates wishing to book tests

within the Prometric Testing Channels.


· Assist candidates with the Registration and Scheduling process from booking to payment via phone and email

·Interact with candidates, in a professional manner

· Maintain a high degree of quality and accuracy in work

· Answers calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals

· Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated

· Participate in Candidate Services activities that positively impact business growth and revenue

· Communicate and participate in team meetings in order to share best practices, procedures, policies and clients

· Ongoing 1:1s with your Supervisor

· Constantly challenging the status quo, reviewing our processes and improving efficiencies


· 2-3 years’ experience as a Customer Services Representative

· Fluent in English and required second language

· Min. Leaving Certificate qualification

· Excellent communication, interpersonal and eloquent writing skills

· Professional demeanour & trustworthy

· Empathy and a unique ability to understand candidates needs

· Enthusiastic about our business and the services we deliver

· Passionate about candidate services and how it can transform lives

· Dependable and reliable

·Good organizational skills

· Flexible & works well as part of a team

· Good PC skills in a Windows based environment (including MS Office--Word, etc.)

· Able to work independently, solve problems and deal patiently with customers


· Spending your day helping candidates sit life changing exams

· Embracing new challenges on a daily basis that you didn’t even know could exist, whilst ensuring the candidate gets the best experience at all times

· Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US

· Wearing multiple hats to switch languages and clients for incoming calls

· Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities

·Team huddles to bring your ideas to the Leadership Team

Before you go

Get the latest jobs in Louth by email

By creating a job alert, you agree to our Terms. You can unsubscribe from these directly within the emails or as detailed in our terms.

Continue to job
Sorry, this job is now closed
Need help? Contact us
Cookies, Privacy and Terms©  2022