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Candidate Service Representative - Irish Speaker

PrometricDundalk, Co. LouthFull-timePermanent

Job Title: Candidate Services Representative

Reports To: Candidate Services Supervisor

Department: Candidate Services

Location: Dundalk, Ireland

The Successful applicant must be fluent in Irish.

SUMMARY

If you are looking for a unique opportunity within customer services, where you will be

constantly challenged, learn new experiences and work with a truly global team,

then Prometric may be for you. In the Customer Services Team at Prometric, the

candidate is the customer. The CSR role will provide a professional and

comprehensive booking and enquiry service for candidates wishing to book tests

within the Prometric Testing Channels.

DUTIES & RESPONSIBILITIES

· Assist candidates with the Registration and Scheduling process from booking to payment via phone and email

·Interact with candidates, in a professional manner

· Maintain a high degree of quality and accuracy in work

· Answers calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals

· Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated

· Participate in Candidate Services activities that positively impact business growth and revenue

· Communicate and participate in team meetings in order to share best practices, procedures, policies and clients

· Ongoing 1:1s with your Supervisor

· Constantly challenging the status quo, reviewing our processes and improving efficiencies

QUALIFICATIONS & EXPERIENCE

· 2-3 years’ experience as a Customer Services Representative

· Fluent in English and required second language

· Min. Leaving Certificate qualification

· Excellent communication, interpersonal and eloquent writing skills

· Professional demeanour & trustworthy

· Empathy and a unique ability to understand candidates needs

· Enthusiastic about our business and the services we deliver

· Passionate about candidate services and how it can transform lives

· Dependable and reliable

·Good organizational skills

· Flexible & works well as part of a team

· Good PC skills in a Windows based environment (including MS Office--Word, etc.)

· Able to work independently, solve problems and deal patiently with customers

A TYPICAL DAY IN THE LIFE OF A CSR MAY INCLUDE:

· Spending your day helping candidates sit life changing exams

· Embracing new challenges on a daily basis that you didn’t even know could exist, whilst ensuring the candidate gets the best experience at all times

· Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US

· Wearing multiple hats to switch languages and clients for incoming calls

· Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities

·Team huddles to bring your ideas to the Leadership Team

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