Candidate Services Rep (German)

Job Title: Candidate Services Representative – German Speaker

Reports To: Candidate Services Supervisor

Department: Candidate Services

Location: Dundalk, Co. Louth – In office

Hours of Work:37.5 hours per week, Monday to Saturday

Job Overview: If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.

Main Duties & Responsibilities:

· Assist candidates with the Registration and Scheduling process from booking to payment via phone and email

· Interact with candidates, in a professional manner

· Maintain a high degree of quality and accuracy in work

· Answers calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals

· Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated

· Participate in Candidate Services activities that positively impact business growth and revenue

· Communicate and participate in team meetings in order to share best practices, procedures, policies and clients

· Ongoing 1:1s with your Supervisor

· Constantly challenging the status quo, reviewing our processes and improving efficiencies

Essential Criteria:

· Experience in Customer Service

· Fluent in spoken & written English & German

· Min. Leaving Certificate qualification

· Excellent communication, interpersonal and eloquent writing skills

· Professional demeanour, trustworthy, dependable & reliable

· Good PC skills in a Windows based environment (including MS Office--Word, etc.)

· Able to work independently, solve problems and deal patiently with customers

Desirable Criteria:

· Empathy and a unique ability to understand candidates needs

· Enthusiastic about our business and the services we deliver

· Good organizational skills

· Flexible & works well as part of a team

Employee Benefits:

· Pension Scheme

· Healthcare Scheme

· Life Assurance

· Employee Health and Wellbeing Innovative

· Enhanced Annual Leave

· 24/7 Employee Assistance Programme

· Enhanced Maternity/Paternity Leave

· Social Club

· Free carparking

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