Candidate Services Representative (French Speaking)
Job Title: Candidate Services Representative – French Speaker
Reports To: Candidate Services Supervisor
Department: Candidate Services
Location: Dundalk, Ireland
SUMMARY
If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you. In the Customer Services Team at Prometric, the candidate is the customer. The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.
DUTIES & RESPONSIBILITIES
· Assist candidates with the Registration and Scheduling process from booking to payment via phone and email
· Interact with candidates, in a professional manner
· Maintain a high degree of quality and accuracy in work
· Answers calls to our client’s standards, by consistently delivering high quality call handling that meets established metrics and goals
· Follow guidelines and policies agreed between Prometric and its clients or partners and continually remain updated
· Participate in Candidate Services activities that positively impact business growth and revenue
· Communicate and participate in team meetings in order to share best practices, procedures, policies and clients
· Ongoing 1:1s with your Supervisor
· Constantly challenging the status quo, reviewing our processes and improving efficiencies
QUALIFICATIONS & EXPERIENCE
· Experience as a Customer Services Representative
· Fluent in English & French language
· Min. Leaving Certificate qualification
· Excellent communication, interpersonal and eloquent writing skills
· Professional demeanour & trustworthy
· Empathy and a unique ability to understand candidates needs
· Enthusiastic about our business and the services we deliver
· Passionate about candidate services and how it can transform lives
· Dependable and reliable
· Good organizational skills
· Flexible & works well as part of a team
· Good PC skills in a Windows based environment (including MS Office--Word, etc.)
· Able to work independently, solve problems and deal patiently with customers
A TYPICAL DAY IN THE LIFE OF A CSR MAY INCLUDE:
· Spending your day helping candidates sit life changing exams
· Embracing new challenges on a daily basis that you didn’t even know could exist, whilst ensuring the candidate gets the best experience at all times
· Collaborating with your colleagues onsite and in our global offices in Malaysia, India and the US
· Wearing multiple hats to switch languages and clients for incoming calls
· Participate in additional projects and responsibilities outside your CSR responsibilities to challenge and develop your own abilities
· Team huddles to bring your ideas to the Leadership Team
Click Apply Now to submit your application today!
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