Car Park Supervisor

OVERALL PURPOSE OF THE JOB:

This is a crucial customer facing role which involves assisting the Car Park Manager in overseeing a 1500 space car park and manning the car park office over a 7-day rota. The role includes the regular supervision of stewards for busy events.

MAIN DUTIES

• Dealing with customer attending events and annual customer, resolving problems and delivering excellent customer service and BEET.
• Maintaining a 1500 space car park including, the office area, pay and barrier equipment and consumables, surfaces and boarder areas are clean, tidy and maintained to the highest standard.
• Supervising 3rd party contract staff during busy events, ensure customer interact is at the required level to deliver BEET, directing and helping priorities duties.
• Operate the car park to the highest standards, logging faults and implementing a follow up procedure
• Completing a range of cash handling and administrative duties including updating and maintaining the carpark computer management system, issuing and updating passes and processing payments.
• Producing regular and ad hoc reports using the car park computer management system
• Operating CCTV camera to oversee carpark areas at the Odyssey complex
• Monitor and Respond to the Customer Relationship Management (CRM) system in relation to compliments, complaints and general queries.
• Driving within Odyssey site [if licence allows.]
• Any other duties as requested by your Line Manager

All OTC staff are expected to:

·        Maintain excellent working relationships with other staff and volunteers.

·        Ensure the delivery of BEET to all our customers and be committed to the Odyssey ethos and objectives.

·        Be committed to and work in accordance with our Safeguarding, Health & Safety, Equality and other established policies and procedures.

·        Be flexible undertake such other duties that may be required including working evenings, weekends and public holidays, if required.

SELECTION CRITERIA

Essential Criteria

·        A minimum of 1 years’ experience in a similar role maintaining a busy municipal space

·        Experience of delivering excellent customer service

·        An ability to work without supervision directing external contractors

·        Be flexible working over a 7-day rota with unsociable hours to meet the requirements of the role

·        Working outdoors in all weather conditions

Desirable Criteria

·        SIA Licence

·        A licence for driving a short wheeled base van.

Salary

£26,775 per annum

Benefits

The Odyssey Group has a range of benefits which it offers to full and part time staff

• Free car parking.

• 33% Discount in the W5 cafe, including coffee and 10% discount in the W5 shop.
• Complimentary tickets to Belfast Giants and friends and family access to W5.
• Holidays commence at 31 days per year rising to 34 [pro rata for part time staff.]
• Company paid social events.
• Contributory pension scheme, life assurance and paid sickness benefit.
• A comprehensive health cash plan plus Winter Flu Vaccination Scheme.
• Salary Sacrifice including pensions, holiday and cycle to work schemes.