Car Park Team Operative

An exciting opportunity has arisen to join the Dublin Airport team on a full time contract (40 hrs per week) for a period of 6 months. The Car Park Team Operative role is responsible for providing safe and secure access to and use of parking facilities for the general public.

Note that this a shift role and you will be required to work a Shift Roster of Days/Nights and Weekends.

The hourly rate for this role is €16.14 per hour.

KEY RESPONSIBILITIES:

• Ensure access and egress to all Car Parks.
• Management of the annual long stay cards.
• Maintain Car Park vehicle check lists and report any maintenance issues.
• Car Park capacity management, including redirecting as well as opening/closing as directed by Car Park Team Lead or Car Park Supervisor.
• Daily checks of all forecourt traffic management equipment especially vehicle automatic number plate recognition cameras to capture forecourt entries.
• Responsibility for reporting all faults through the appropriate channels and assist to return to service where possible.
• Meet, greet, and assist car park customers and maintain customer service standards to deliver customer satisfaction.
• Process damaged tickets in line with Company policy.
• Trolley Management.
• Battery starts for Car Park customers.
• Supporting Winter Operations Plan.
• Assist with any special planned events.
• Liaise with Communications team if advising of any Car Park issues or capacity constraints.
• Support Airport Duty Manager (ADM) or Airport Management when requested.

KNOWLEDGE, SKILLS & EXPERIENCE:

• Strong customer service skills.
• Proven ability to make customer centric decisions.
• Experience working in a customer service driven organisation is desirable.
• Excellent communication and interpersonal skills.
• Strong work ethic, good organisational skills with the ability to prioritise.
• Excellent standard of spoken English, a second language is desirable.
• Possession of a full driving license is essential.
• Good PC skills (intermediate level) an advantage.
• Available to work shifts across 24/7 roster – Including Days/Nights and Weekends.
• Commitment to daa values.