Case Officer (Executive Officer)

About CORU

CORU regulates Health & Social Care Professionals.  Our role is to protect the public by promoting high standards of professional conduct, education, training and competence through statutory registration of health and social care professionals.

CORU was set up under the Health and Social Care Professionals Act 2005 (as amended).  It comprises the Health and Social Care Professionals Council and individual registration boards, one for each profession named in the Act.

The professions currently regulated and soon to be regulated by CORU are; clinical biochemists, dietitians, dispensing opticians and optometrists, medical scientists, occupational therapists, orthoptists, podiatrists, physiotherapists, psychologists, radiographers and radiation therapists, social care workers, social workers, speech and language therapists and counsellors and psychotherapists.  In the future, the Minister for Health may add other professions to be regulated by CORU.

Data Protection

CORU will process any personal data provided by you in connection with an application for this role in accordance with the General Data Protection Regulation and the Data Protection Acts 2018. The data will be kept for no longer that is necessary for the purposes for which that data are processed, and it shall be kept in a manner that ensure appropriate security of the data including the unauthorised or unlawful processing of data.

If your application is successful for this role, then your personal data will continue to be processed in accordance for the specified reason of the vacancy that you have applied to, and your data will not be held longer than is necessary. If your application is successful and you accept an offer of employment with CORU, then your personal data will continue to be processed in accordance with CORU personnel file management policy.

CORU may disclose the data that you provided on the application form to external sources for the following reasons – where there is an external assessor assisting in the shortlisting or during interviews to the post which you have applied, and to internal and external auditors.

Citizenship Requirements:

Eligible Candidates must be:

a)     A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or

b)     A citizen of the United Kingdom (UK); or

c)     A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

d)     A non-EEA citizen who has a stamp 4 visa: * or

e)     A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa: or

f)       A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa.

*Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent.

Job Purpose:

The Case Officer assists and supports the Preliminary Proceedings Committee Manager in the operation of Fitness to Practise and keep abreast of all relevant policies, processes and procedures. The Fitness to Practise Department process complaints under Part 6 of the Health and Social Care Professionals Act 2005 (as amended) to ensure that natural justice and fair procedures are observed and provide support in relation to matters arising from the operation of the Act.

Key Responsibilities:

·        Assist and support the Preliminary Proceedings Committee Manager in the operation of Fitness to Practise and stay informed of all relevant policies, processes and procedures

·        Efficiently and effectively manage their own caseload

·        Act as the main point of contact for all parties to a case (a complaint)

·        Prepare and present cases for the Preliminary Proceedings Committee and the Council

·        Ensure that a complete case file is available for the Preliminary Proceedings Committee and as appropriate, Council and Registration Boards

·        Assist in the planning and delivery of Preliminary Proceedings Committee and Council meetings as required

·        Conduct interviews with relevant stakeholders in the processing of a complaint and report to the Preliminary Proceedings Committee as required

·        Provide the Preliminary Proceedings Committee with any assistance required and take minutes of Committee meetings

·        Be proficient in the use of an electronic case management system and ensure that the case management system is kept fully up to date as each case progresses through the disciplinary process

·        Participate in all training mandated for Fitness to Practise and assist the Preliminary Proceedings Manager in preparing training materials for the Committee

·        Conduct research to assist in informing policy, procedures and reports

·        Deal with communications and queries to Fitness to Practise

·        Participate in communication exercises (e.g. discussion forums, external events which CORU may host or attend, website information update)

·        Keep administrative duties up to date to ensure good operational performance of the Fitness to Practise unit

·        Oversee the work of Clerical Officer(s) where appropriate

·        Undertake any other duties and responsibilities as may be assigned by the Preliminary Proceedings Manager and Head of Legal Affairs and Fitness to Practise.

Essential Requirements:

·   At least two years satisfactory experience in a similar role within a:

o   regulatory body, or

o   professional body or a health service provider which operates a disciplinary process, or

o   body exercising powers of enforcement or investigation or dispute resolution

Or

·   Hold a legal qualification at degree / diploma level and have at least two years post qualification experience

And

• Strong interpersonal skills.
• Highly organised with strong attention to detail.
• Ability to work accurately to tight timelines and manage a significant caseload on own initiative.
• Ability to interact well as part of a team.
• Excellent report writing and verbal communication skills.
• Ability to acquire thorough knowledge and understanding of office processes and procedure is important.
• IT Proficiency is required.

Desirable Requirements:

• Have legal training or a legal background.
• Investigative experience.

Recruitment Process:

Candidates will be notified of the outcome of interview up to 5 working days following the day of interviews, with the first day considered as the day after interviews.

It is likely that interviews for this position will take place in February 2026.

Hybrid working available subject to completion of successful probation.

For information on our Reasonable Accommodations process, please visit here.

This job description is intended as a basic guide to the scope and responsibilities of the position; it is subject to regular review and amendment as necessary.

Salary for this position will be paid on the Civil Service Executive Officer scale €37,919 to €61,216 (14 point scale including 2 long service increments).