Casual Food & Beverage Crew

The roles include:

Food Preparation Crew

Counter Crew

Hospitality Crew

Bar Crew

 

BACKGROUND INFORMATION

The O2 Belfast is Northern Ireland’s premier indoor sports and entertainment venue. We are currently recruiting for Food and Beverage Crew. The role requires the highest standard of customer service and can range from working on the concourse, corporate hospitality, catering and with training and experience there is an opportunity for taking on a supervisory role. As the roles are on a casual basis, shifts are available as and when required - when events take place.

 

The Odyssey Trust group of companies is committed to the core ideology of BEET, Best Experience Every Time for customers, colleagues and stakeholders. These principles will be developed with all to support outstanding customer service. All colleagues are expected to commit to the core values shown below:

BEET Values

Behaviours

What it means

Be All In

How we perform

 

We commit fully to everything we do. We show up with purpose, with integrity and give our best effort.  We do the right thing, even when nobody is watching

Every Moment Matters

How we treat each other

 

Every interaction counts, with our colleagues, customers and our partners.  We listen, we respect and we make every person feel valued.

Exceed Yesterday

How we develop

 

We take pride in doing the fundamentals well, then push further, exploring new ideas and innovations to keep improving, as individuals and as an organisation.

Together We’re Stronger

How we collaborate

 

We succeed more as a collective than we ever could alone.  We trust each other, communicate openly and celebrate our wins because we achieved them together.

 

 

 

MAIN DUTIES

 

• Deliver the highest level of customer service to all patrons of the Arena, in a courteous, professional, and efficient manner.
• Assist colleagues and managers within the SSE Arena and the wider Odyssey Trust Group, maintaining good working relationships and the highest levels of customer care.
• Ensure cleanliness of all working areas, undertaking cleaning duties as required.
• Comply with the Arena’s policies, procedures and regulations as required; in particular security and fire regulations; Health and Safety and Licensing legislation and cash handling procedures.
• Undertake any other duties and training as may be reasonably requested by your Line Manager

 

NOTE

There may be an opportunity to develop skills moving into a more specialised area or taking on a supervisory role. When opportunities arise for these vacancies, they will be allocated based on experience and a positive, can-do attitude.

 

All OTC staff are expected to:

·       Maintain excellent working relationships with other workers and volunteers.

·       Ensure the delivery of BEET to all our customers and be committed to the Odyssey ethos and objectives.

·       Be committed to and work in accordance with our Safeguarding, Health & Safety, Equality and other established policies and procedures.

·       Be flexible undertake such other duties that may be required including occasionally working evenings, weekends and public holidays, if required.

 

SELECTION CRITERIA

Essential Criteria

·       Due to the alcohol licencing laws candidates working must be 18+.

·       Demonstrate good interpersonal and communication skills.

·       Demonstrate a positive attitude.

·       Available to work weekends and evenings to cover events schedule.

Desirable Criteria

 

·       Experience of cash handling.

·       Experience of food and beverage environment.

·       Basic Food Hygiene Certificate.

·       Experience of a customer facing environment.

·       Experience of Corporate hospitality, catering, or bar work.

·       Supervisory Experience [if interested in this level of role].

 

Salary

£12.75 per hour

 

Benefits of working at The O2 Belfast:

 

·       Customer Service Training

·       Level 2 Food Hygiene Certification

·       Discounted carparking during shifts

·       Incentive schemes

·       Flexible working pattern

·       Competitive pay rate

·       Potential for career progression within the organisation

·       Biweekly payment