Casual Shift Lead

Salary: Scale 5 SCP 14 £15.31 per hour for all hours worked

Hours: Hours will be offered on an ‘as and when required’ basis only and will vary according to requirements. Regular hours cannot be guaranteed and payment will be made for hours worked only.

Duration: Casual

All casuals are expected to model the Customer Care behaviours of “Serve Passionately, Engage Positively and Deliver Consistently.”

JOB PURPOSE:

Committing to the one-team ethos, you will be flexible and collaborative and you will actively support all colleagues and other activities necessary to deliver the service objectives.

As a Casual Shift Lead, you will be responsible for supervising the team in the delivery of an excellent customer experience. You will engage positively with staff and customers, understanding and meeting their needs as appropriate.

Under direction, you will assist the Duty Manager (in their absence) in the day-to-day performance of the Centre, the management of the teams and the implementation of the Service Plan.

MAIN DUTIES AND RESPONSIBILITIES:

Assist in supervising the Centre, ensuring the adequate resourcing and efficient use of staff and resources in operating, developing and promoting the facilities.

Support the Duty Manager by supervising the team on duty, positively contributing to wellbeing and high levels of employee engagement.

Participate in training and development of staff to ensure sufficient skills, capacity and knowledge within the service.

Deliver induction training for new staff.

Supervise work placements.

Support the Duty Manager in ensuring that staff operate within Council policies and procedures.

Support Duty Manager in ensuring that staff deliver their agreed performance targets.

Assist in ensuring that staff work in a corporate and collaborative way with other services and departments.

Supervise staff to ensure a continuous improvement culture.

Assist in the implementation and delivery of Service Plans.

Participate in updating and implementing all Normal Operating Procedures and Operating Standards, Emergency Action Plans, Technical Operating Procedures (equipment and plant operating instructions) and health and safety systems (risk assessments, etc.), ensuring compliance with Council policy and that regulatory standards and checks and records are in place.

Assist in ensuring that all equipment, plant and operational procedures are in safe operation, taking all necessary actions to manage failures/breakdowns.

Assist in implementing health & safety and safeguarding systems at the Centre.

Liaise with customers, deal with any appropriate incidents, accidents, complaints or queries and escalate as required.

Liaise with contractors whilst on site.

Promote and/or sell all products and activities within the Centre and within the Leisure Services portfolio.

Be flexible and collaborative and actively support all colleagues and other activities or processes which impact on the performance of the Centre.

Qualifications and training

• Hold a recognised Fitness (Level 2) qualification.

Experience

• One year’s experience of working in a Leisure environment, to include all of the following:

▪ Supervision of Leisure facilities;

▪ Identifying and resolving service delivery issues and implementing improvements to services;

▪ Persuading/influencing and implementing change.

Key skills, knowledge and attributes

• Ability to influence positive behaviours/change in others;

• Effective verbal and written communication skills;

• Ability to keep accurate records;

• Excellent planning and organisational skills;

• Effective customer care skills;

• Understanding of health and safety requirements;

• Flexible approach to work demands.