Catering Assistant - Cleaning Crew

The Purpose of the Role

To provide a professional catering service within any of the catering outlets in Trinity College and support the College in providing a hospitable experience for its students, staff and visitors.

Context

On campus, students and staff have a wide choice of restaurants and coffee shops to suit all tastes and budgets. These include The Buttery Food Court, Aras an Phiarsaigh Coffee Dock, The Perch Café, Dining Hall, and the I592 Restaurant and the Forum Restaurant at the Trinity Business School, along with a very busy banqueting and events service. Service is provided by an in-house team of professional management and staff with extensive experience in the hospitality industry. Their philosophy is to present the best of Irish produce in a mix of classic and modern cuisine. This role will be working as part of a team within a busy catering operation and the role will report into the supervisor of the area. This is a front facing role and will require the highest standard of customer service.

Main Responsibilities

This is a list of the tasks, duties and responsibilities for the role.

Duties may include being directed to set up dining areas, serve on counters, work on wash up, clearing tables and resetting chairs. Duties may also include deep cleaning of catering areas and equipment. This list is not exhaustive and may include any other tasks directed by the Catering Manager or her management team.

Member of the Catering team will:

• Attend for the rostered hours agreed and can be asked to work flexible rosters depending on the business to be catered for. The successful candidate can be moved from one area to another, and will be cross trained in tasks including barista skills.

• Start and finish work at the correct time and clock in and out at all times. Must follow agreed sickness reporting procedures and all staff policies and procedures.

• Wear correct uniforms on duty and wear hats and hairnets if serving food on counters. No jewellery other than a wedding ring. Wash hands after using toilets and after any working tasks.

Duties:

• Storage of stock as per food safety and catering guidelines

• Ensure that all catering areas and equipment are cleaned correctly

• Ensure that foods are correctly rotated

• Assist chefs as required with service and distribution of food

• Required to take temperatures of food and fridges and follow cleaning program for the area

• Follow the HACCP procedures strictly

• Be able to open and close catering areas, collecting and lodging keys and setting and unsetting alarms as appropriate

• Prepare rooms for banqueting service, moving furniture as required for correct set up

• Deliver customer service in a friendly and approachable manner

• To maintain the highest standard of hygiene and service

Service

• Receive and respond to everyday enquiries from and to customers, escalating requests outside their knowledge base to the appropriate person or area.

Clerical

• Complete all HACCP, cleaning and safety records as directed by their supervisor

Person Requirements

The role-holder will require the following knowledge, skills and attributes for successful performance in the role.

Qualifications

• Leaving Certificate or equivalent – essential

Knowledge

• Awareness of the basic principles of HACCP and food allergens

Experience

• Prior work experience in the catering industry

• Experience in dealing with customer queries

• Experience in working as part of a team but also on own initiative

Skills

• Excellent written and verbal communication skills

• Ability to provide efficient, friendly and courteous customer service

• Full clean driving licence is desirable but not essential

Personal Attributes

• Understands the importance of quality service and proactively delivers this

• Pays close attention to quality standards

• Takes pride in providing excellent customer service, providing a helpful and courteous approach to colleagues, students, academic staff and customers

• Flexible approach to working hours as the demands of the post may require work outside normal office working hours from time to time

Salary

This appointment will be made on the Fortnightly Catering Assistant Merged Salary Scale (€1,336.04 – €1,506.15 per fortnight) at a point in line with current Government pay policy.