Centre Manager

Salary: PO1 SCP 28-31 £37,938 - £40,476 per annum Hours: 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post JOB PURPOSE: The Town Centre Manager will demonstrate an understanding of the current issues relating to the retail sector and will assist in the delivery of the Council’s Recovery and Growth Strategic Framework and Action Plan. As the postholder will be required to work effectively with all stakeholders in the towns, a high level of customer service, and an ability to deal with and resolve complex issues facing the city centre and other towns, using personal and professional judgement. MAIN DUTIES AND RESPONSIBILITIES: 1. Take responsibility for leading, developing, managing, coordinating and delivering Council’s Town Centre work effectively, with all stakeholders in the towns. 2. Commission and carry out research, which will track, monitor, and evaluate the performance of town centres and neighbourhoods to allow for their continued development. 3. Identify suitable and sustainable development opportunities for the borough, make bids for funding and bring forward appropriate town centre and neighbourhood development projects across the Borough, working within relevant strategies and partners. 4. Lead, develop and promote, in association with other organisations, the city, towns and neighbourhoods within the Council Borough. 5. Identify and apply for sources of income to implement initiatives and actions, which will assist with urban regeneration. 6. Work with all stakeholders to develop the evening economy, market and other urban initiatives to enhance footfall and renew neighbourhoods. 7. Liaise regularly and consult with and coordinate the efforts of various representatives of the business communities in each town including City Centre Management companies, Chambers of Commerce, and statutory agencies, whilst maintaining a co-operative working relationship with all involved. 8. Promote all the sectoral interests in the city, towns and neighbourhoods including commercial, retail, tourism, hospitality and community, and liaise with all stakeholders. 9. Organise events, programmes and projects on a regular basis whereby the sectoral interests in the city, towns and neighbourhoods can work together to promote each other and the Council in an integrated manner. 10. Keep up to date with new developments affecting our city, towns and neighbourhoods and provide advice and information services to Council and its committees. 11. Liaise with the Communications and Design Department to promote the city and other towns effectively through social media and other channels.

12. Establish and maintain monthly retail performance monitoring arrangements and provide a written report to Economic Development and Regeneration Committee and Council. 13. Represent the Council at both internal and external meetings and contribute to the preparation of reports, action plans and strategies. 14. Research, contribute and advise on policy development in city, town and neighbourhood management issues, and keep an active interest in new legislation and trends affecting the Borough. 15. Manage and supervise the work of Project Officers and student placements when required. 16. Undertake any other relevant duties that may be required and are commensurate with the nature and grade of the post. Qualifications and training • A third level qualification (e.g. HNC/HND, Level 4, Degree etc) in line with the Qualifications and Credit Framework (QCF) in a relevant discipline/subject such as Marketing, Business, Event Management etc. (Please note relevancy should be clearly demonstrated.) (https://www.gov.uk/whatdifferent-qualification-levelsmean/list-of-qualification-levels ) *Applicants who do not possess a relevant third level qualification must demonstrate 5 years’ relevant experience as below. Experience

• 2 years’ relevant experience to include at least 3 of the following areas:

▪ Project management - to a high quality within budget and timeframes; ▪ Delivery of large scale marketing and PR campaigns; ▪ Partnership working, including working with the public sector; ▪ Working with small businesses; ▪ City/town centre management; ▪ Delivery of large-scale public events; ▪ Grant administration. *Applicants who do not possess a relevant third level qualification must demonstrate 5 years’ relevant experience as above.

Key skills, knowledge and attributes • Competent in the use of Microsoft Office (Word, Excel, PowerPoint, Outlook) • Excellent Interpersonal, oral and written communication skills; • Excellent organisation skills.

Interview Driving

• Access to a form of transport which will permit the applicant to carry out the duties of the post in full.

Application Working arrangements/flexibility 37 hours per week, Monday – Friday 9.00 am – 5.00 pm. A flexible working hours scheme in operation. The postholder may be required to work additional hours and outside normal working hours to meet the needs of the post.