Chief Customer Experience Officer

Chief Customer Experience Officer

Ultimately responsible for shaping and delivering exceptional customer experiences across all products, services, and physical and digital touchpoints. Tasked with building customer-centric solutions that meet the needs defined by Segment Tribes, while ensuring the development of best-in-class channel platforms to empower seamless engagement and impactful interactions.

This is more than a senior leadership role—it’s a mission. We’re looking for a visionary Chief Customer Experience Officer to shape the future of how our customers experience Three. From digital journeys to retail touchpoints, this role is about creating brilliant, human-centred experiences that make life easier and better for millions.

You’ll lead from the front, bringing people together across our business to turn insight into action and strategy into real-world impact. With full P&L ownership, this role blends strategic vision with commercial acumen, all powered by a relentless focus on customer value.

We’re looking for a commercially-savvy, data-driven leader with deep CX expertise, cross-functional leadership skills, and a passion for innovation and continuous improvement.

Chief Customer Experience Officer Score Card.pdf

Benefits of Working at Three

• Flexible working with our new Hybrid model, our employees will enjoy more flexibility working from home and our office locations (3 days per week office based). Please see job description for the office location of this role
•  Competitive salary, annual performance bonus & pension contribution
•  25 days holidays plus 2.5 company days
•  Annual Leave buy or sell (buy or sell up to 5 days AL each year)
•  Healthcare Insurance through our flexible benefits programme
•  Life assurance, phone & laptop, subsidized canteen
•  Access to learning & development tools
•  Free on-site parking

You may think you know us, but we’re full of surprises. Intrigued? Join us and Be Phenomenal. Apply now at: https://www.three.ie/careers

Three Ireland is proud to be an equal opportunities employer. If you do not ‘tick every box’ in the job description above, there are likely other valuable attributes and skills you have that would make you a great fit for the team. If you feel this role is for you, then please apply! We are committed to equal employment and growing a diverse workforce.

 We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status, civil status or membership of the traveler community, and we want our teams to reflect this!

 If you require reasonable adjustments at interview, please let us know when scheduling your interview, or alternatively please email recruitment.support@three.ie