Christmas Events Crew

Overview of Role

Can you see yourself as one of Father Christmas’ Elves, checking names on the Naughty or Nice list, and playing games with the children full of excitement? If so, we would love your help at this year’s Magical Christmas Experience which will see you guide our guests through the Magical Christmas Experience ending with a special visit to Father Christmas’ study Each guided tour will last for approximately 1 hour. This experience will create magical memories for all who visit, young and old, through crafts, games, storytelling and of course meeting Father Christmas himself!.

We are looking for enthusiastic and passionate individuals, who will enjoy bringing our magical Christmas Experience to life, by becoming a Christmas character and interacting with children and adults alike. As a Christmas Elf you will have the privilege of helping make memories for our guests.

Main Duties and Responsibilities

• Work closely with Events team as well as other in-house departments to deliver a very special Magical Christmas Experience

• Interact with families / children ensuring they are having a fantastic memorable experience.

• Engage fully with guests of all ages ensuring that a 5-star Christmas Experience is received by each and every guest.

• Deliver games and craft activities with a high level of involvement from both individuals and groups.

• Wearing Christmas themed costume to enhance the experience of our guests (costumes will be provided on commencement and will remain the responsibility of individual staff members until the end of their contract).

• Ensure that you are aware of the correct evacuation procedure and where the nearest exits are to support the evacuation of the Magical Christmas Experience in the event of an emergency (full training will be provided).

• Manage and co-ordinate the safe evacuation of all guests from your designated area should evacuation be necessary.

• Assist in the set-up and reset of the Magical Christmas Experience, ensuring that it happens in a timely manner, and that all areas allocated to you are returned neat, tidy and fully stocked for the next guests.

• Communicate with the Duty Manager any requirements needed to ensure that guest experience is not compromised.

• Proactive and positive approach to embracing organisational Health and Safety culture

• To undertake your duties in such a way as to enhance and protect the reputation and public profile of Titanic Belfast

• Ensure adherence to and compliance with all GDPR / Data Protection related policies and procedures

• Any other duties as delegated by the Events Operations Manager, Duty Manager or any other person designated in their absence.

The above reflects the main elements associated with this position. It is not intended to be exclusive or exhaustive.

Criteria

ESSENTIAL CRITERIA

• Genuine Christmas Spirit.

• Ability to work both as part of a team, and on your own initiative.

• Adaptable and can respond quickly to a dynamic environment whilst delivering excellent customer service.

• Ability to communicate effectively and confidently with guests in a welcoming and friendly manner at all learning levels.

CORE COMPETENCES

• Excellent communication skills

• Excellent timekeeping and attendance.

• Team player

• Passionate about delivering excellent customer service

• Excellent timekeeping and attendance.