CHW Health Care Assistant

Health Care Assistant (Home Support)

Mayo – HSE West and North West

Job Specification & Terms and Conditions

Job Title, Grade Code

Health Care Assistant (Home Support), Mayo – HSE West and Northwest

(Grade Code: 6494)

Remuneration

The salary scale for the post is (01/03/2025):

€35,434 - €36,883 - €38,410 - €38,816 - €39,813 - €40,675 - €41,917 - €43,204 - €44,539

New appointees to any grade start at the minimum point of the scale. Incremental credit will be applied for recognised relevant service in Ireland and abroad (Department of Health Circular 2/2011). Incremental credit is normally granted on appointment, in respect of previous experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Campaign Reference

CHW61HCA25

Closing Date

Thursday 17th July 2025 at 12 noon

Proposed Interview Date (s)

To be confirmed

Candidates will normally be given at least two weeks' notice of interview. The timescale may be reduced in exceptional circumstances.

Taking up Appointment

A start date will be indicated at job offer stage.

Location of Post

There are currently a number of permanent, part time (0.8 WTE) vacancies available throughout Mayo in the following areas:

Killala, Claremorris, Kilkelly, Ballintubber, Ballinrobe, Bonniconlon, Crossmolina, Ballyhaunis, Charlestown.

A panel may be formed as a result of this campaign for Health Care Assistant (Home Support), Mayo, HSE West and North West from which current and future, permanent and specified purpose vacancies of full or part-time duration may be filled.

Informal Enquiries

Rosaleen Flanagan, Home Support Manager, Mayo & Roscommon

Phone: 087 9077663 Email: rosaleen.flanagan@hse.ie

Details of Service

The HSE Home Support Service for Older People works in partnership with service users and their families to support them to remain in their own homes for as long as possible. The Home Support Service is a 7-day service which may include evening, night-time and weekend cover and provides essential support to family carers. The purpose, level and range of care and supports are designed in a personalised way and will change according to the changing assessed needs of the person.

Reporting Relationship

Home Support Resource Manager or Designated Officer.

Key Working Relationships

The Health Care Assistant (Home Support) is a key member of the Multi-Disciplinary Team responsible for the provision of a quality service to support people in the community to remain in their own home for as long as possible.

Works as part of a team to include Home Support Resource Manager, Home Support Resource Officer, Clerical Admin, other Health Care Staff – Home Support, Public Health Nursing service and clients in receipt of home support.

Purpose of the Post

To enhance quality of life and wellbeing for primarily older people by providing access to integrated care and support that is planned around their needs and choices, supporting them to live well in their own homes and communities.

The Health Care Assistant – Home Support provides the assistance, support and direct personal care required to maximise the independence and wellbeing of service users. They work under delegation, direction and supervision, of health care professionals: -

· To look after the physical, emotional, cultural and psychosocial needs of service users using a person centred approach

· To observe and promote service user’s choice, independence, dignity, privacy, fulfilment and other rights

· To create and maintain good professional relationships with service user’s, their carer, family and friends and other team members

· To adhere to all Health Service Executive policies, procedures and guidelines.

· To promote a positive, personal and professional profile, ensuring the good reputation of the HSE at all times.

Principal Duties and Responsibilities

Service users may require assistance in some or all activities of daily living (ADLs) and instrumental activities of daily living (IADLs) as identified by an individualised care needs assessment. The primary role of the Health Care Assistant – Home Support is to assist in the implementation of the service user’s individual care plan.

Duties will vary depending on the assessed needs of the service user and may include the following functions:

Care Provision

· To provide personal care and support to service users with a wide range of assessed needs, illnesses and disabilities.

· To know and understand the care and support needs of the service user.

· To deliver the care detailed in the service user’s care plan using a person centred enabling approach.

· To assist service users with the activities of daily living (ADLs) and instrumental activities of daily living (IADLs) as indicated by the service user’s care plan, including but not limited to:

· Personal care and hygiene e.g. bathing, dressing and showering.

· Maintain skin integrity.

· Assist with continence care.

· Assist with mobility and exercise programmes, as directed by the service user’s care plan.

· Provide medication prompts as directed by the service user’s care plan.

· Assist with eating and drinking.

· To support the service user’s social needs as well as physical care needs as set out in the individual care plan i.e. supporting participation in meaningful social activities including: maintaining interests, hobbies, and roles that are important to the person.

· On occasion accompany the service user in activities outside of the home where such assistance is central to improving or maintaining function, independence and wellbeing as directed by the service user’s care plan.

· Domestic cleaning specific to service user as directed by the Home Support Resource Manager where non-performance of such duties impacts on the health & safety and well-being of the individual. The Health Care Assistant – Home Support will, where appropriate, assist the person with these tasks i.e. ‘doing with’ rather than ‘doing for’ where such assistance is central to improving or maintaining function, independence and wellbeing for the service user.

General

· To work as part of the multi-disciplinary team in order to deliver Home Support Services.

· To provide the highest quality care by delivering support in a manner which is sensitive to the service user’s culture, disability, race, age, sexuality, marital or civil partnership status, transgender status or religion/belief.

· Be courteous and helpful to service users and their carer’s at all times ensuring respect for each person’s dignity, confidentiality and individuality.

Recording and Reporting

· To complete and maintain a daily work schedule as part of the overall care plan.

· To maintain appropriate records to meet the needs of the service, observing and promptly reporting back any changes or concerns in the service user’s circumstances or condition.

· To regularly read care and support plans, acknowledging changes.

· To continue to monitor where concerns have been reported and recorded.

· To recognise the signs of abuse and immediately report abuse or suspected abuse.

· To report any complaints to their line manager

· To ensure that timesheets are accurate and submitted on time.

Communication and Team Work:

· Ensure all actions support the enhancement of a person-centred service and a personal-centred culture within the team.

· Maintain good communication and develop effective working relationships with service users, carers and other team members.

· Communicate effectively with service users taking into account their differing levels of ability to understand and their specific care needs and condition.

· Report to the line manager any changes in the service user’s physical and emotional condition or behaviour.

· Participate in and contribute to the team including handovers/meetings/care planning on service related issues.

· Co-operate with quality reviews/service evaluations and assist with the implementation of any necessary corrective action.

· Respect diversity within the team.

Risk Management, Infection Control and Hygiene Services

The management of Risk, Infection Control, and Hygiene Services is the responsibility

of everyone and will be achieved within a progressive, honest and open environment.

• To adhere to Safeguarding Vulnerable Persons at Risk Policy and Procedure.
• Contribute towards the provision of a safe environment for service users and other team members whilst respecting the service user’s choice and rights.
• To adhere to guidelines on PPE and infection prevention and control policies and procedures.
• Apply universal precautions at all times to minimise the risks of cross infection.
• Comply with hygiene service requirements, incorporating environment and facilities, hand hygiene, catering, cleaning, the management of laundry, waste and equipment,
• Work within own role and understand and adhere to all Health Service Executive policies, guidelines and procedures.
• Undertake assigned duties under the direction of the Home Support Resource Manager in such a way as to ensure that care is of a high standard.
• Report all complaints in accordance with service policy.
• Maintain a safe and healthy environment for one’s own self and others in accordance with infection control policies and procedures.
• Is familiar with and adheres to all waste management policies and procedures.
• Is familiar with the relevant Organisational Policies, Procedures and Standards and attend training as appropriate.
• Foster and support a quality improvement culture in relation to hygiene services.

· To take responsibility for the safe handling of property and equipment belonging to the service user.

Workplace Health and Safety

In accordance with the Health and Safety at work policy, it is each staff member’s responsibility to observe all rules relating to health and safety and conduct at work and to use any equipment provided in a safe and responsible manner.

· Understand and adhere to all relevant HSE policies, guidelines and procedures, comply with health and safety, PPE and infection prevention control and risk management procedures, and comply with statutory obligations.

· Report any incident or potential incident which may compromise the health and safety of the service user.

· Not undertake any duty related to the service user for which he/she is not trained.

· Bring to the attention of a responsible person any perceived shortcoming in the safety arrangements or any defects in work equipment.

· To observe all health & safety rules and take reasonable care, raising any concerns to the Home Support Resource Manager.

· To use safely and efficiently, equipment provided in the work place.

· To adhere to safe procedures in the movement and handling of service users.

Confidentiality

· In the course of this employment, the post may have access to, or hear, information concerning the medical or personal affairs of service users or other health services’ business. Such records and information are strictly confidential. Unless acting on the instructions of an authorised officer, on no account must information concerning staff, service users or other health service business be divulged or discussed, except in the performance of normal duty. In addition, records must never be left in such a manner that unauthorised persons can obtain access to them and they must be kept in safe custody when no longer required.

Continued Professional Development

• Be prepared to undertake training/certification as may be required and deemed necessary to meet the requirements of the post going forward.

• Ensure that knowledge and skills are updated to maintain safe standards of care for service users.

• Participate in appraisal and the development of a performance development plan in agreement with the Home Support Resource Manager.

• Participate in in-service education and training programmes and avail of other learning activities, as requested, to maintain/develop competence.

This job description indicates the main functions and responsibilities of the post and is subject to review and amendment in light of changing circumstances and may include other duties and responsibilities as may be determined from time to time by the designated Line Manager.

Eligibility Criteria

Qualifications and/ or experience

Candidates must, on the latest date for receiving completed application forms for the office possess:

1.Qualification

(i) Certificate in Healthcare Support at QQI Level 5

OR

(ii) Certificate in Health Service Skills, QQI Level 5

OR

(iii) Certificate in Community Care, QQI Level 5

OR

(iv) Certificate in Nursing Studies, QQI Level 5

OR

(v) An equivalent qualification from another jurisdiction.

And

The requisite knowledge and ability to enable him/her to discharge the duties of the post satisfactorily.

2.Health

Candidates for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.

3. Character

Candidates for and any person holding the office must be of good character.

Post Specific Requirements

· Experience in a caring role in an informal/formal setting

· This role will involve travel, access to suitable personal transport to allow the proper discharge of the duties of the post is a requirement for the role.

Additional eligibility requirements:

Citizenship Requirements

Eligible candidates must be:

(i) EEA, Swiss, or British citizens

OR

(ii) Non-European Economic Area citizens with permission to reside and work in the State

Read Appendix 2 of the Additional Campaign Information for further information on accepted Stamps for Non-EEA citizens resident in the State, including those with refugee status.

To qualify candidates must be eligible by the closing date of the campaign.

Skills, competencies and/or knowledge

Knowledge & Experience

Demonstrates:

• Knowledge of the service provided in the home by Home Support Services.

• Knowledge of community care services.

• Knowledge of the role of the Health Care Assistant – Home Support in the community.

• Knowledge of care of the older person.

• Knowledge of care of persons with disabilities.

• Experience of housekeeping/cooking.

• Experience in a caring role in an informal/formal setting

• Shows awareness for actual and potential risk in the work place

• Demonstrates knowledge of health and safety procedures e.g. manual handling, PPE and infection control.

• A full understanding of the importance of confidentiality in the role

Teamwork Skills

Demonstrates:

• The ability to work on one’s own initiative as well as work with a wider multidisciplinary/multi-agency team

• Ability to work in a challenging and busy environment

• Motivation and an innovative approach to the job within a changing working environment

Commitment to providing a Quality Service

Demonstrates:

• Demonstrates ability to work in a client focused environment.

• Demonstrate basic management skills to maintain clean equipment and to maintain a clean and tidy environment.

• Demonstrates the ability to maintain confidentiality.

• Demonstrates evidence of empathy and the ability to ensure that all service users are treated with dignity and respect and ensure that the welfare of the service user is a key consideration at all times.

• Demonstrates the ability to use sound practical judgement and decisiveness.

• Demonstrate understanding of the service user’s diversity, cultural and ethnic needs

• Demonstrates a kind, caring disposition and an understanding of the impact of stress on clients, families and carers during illness.

• Motivation to fulfil the role and contribute to improving the service.

• A core belief in and passion for the provision of high quality care

Planning and Organising Skills

Demonstrates:

• An ability to plan and complete tasks allocated and to organise workload in a methodical manner

• The ability to manage competing or unexpected demands and prioritise the most important task at the time.

• Ability to plan and complete care allocated in the care plan and to organise workload in a methodical manner and deal with the unexpected should it arise

Communication & Interpersonal Skills

Demonstrates:

• Excellent communication skills to engage with clients, families, carers, and colleagues and maintain the confidentiality of the service.

The ability to understand and communicate effectively with clients who may have communication difficulties

Campaign Specific Selection Process

Ranking/Shortlisting / Interview

A ranking and or shortlisting exercise may be carried out on the basis of information supplied in your application form. The criteria for ranking and or shortlisting are based on the requirements of the post as outlined in the eligibility criteria and skills, competencies and/or knowledge section of this job specification. Therefore it is very important that you think about your experience in light of those requirements.

Failure to include information regarding these requirements may result in you not progressing to the next stage of the selection process.

Those successful at the ranking stage of this process, where applied, will be placed on an order of merit and will be called to interview in ‘bands’ depending on the service needs of the organisation.

Diversity, Equality and Inclusion

The HSE is an equal opportunities employer.

Employees of the HSE bring a range of skills, talents, diverse thinking and experience to the organisation. The HSE believes passionately that employing a diverse workforce is central to its success – we aim to develop the workforce of the HSE so that it reflects the diversity of HSE service users and to strengthen it through accommodating and valuing different perspectives. Ultimately this will result in improved service user and employee experience.

The HSE is committed to creating a positive working environment whereby all employees inclusive of age, civil status, disability, ethnicity and race, family status, gender, membership of the Traveller community, religion and sexual orientation are respected, valued and can reach their full potential. The HSE aims to achieve this through development of an organisational culture where injustice, bias and discrimination are not tolerated.

The HSE welcomes people with diverse backgrounds and offers a range of supports and resources to staff, such as those who require a reasonable accommodation at work because of a disability or long-term health condition.

Read more about the HSE’s commitment to Diversity, Equality and Inclusion

Code of Practice

The Health Service Executive will run this campaign in compliance with the Code of Practice prepared by the Commission for Public Service Appointments (CPSA).

The CPSA is responsible for establishing the principles to be followed when making an appointment. These are set out in the CPSA Code of Practice. The Code outlines the standards to be adhered to at each stage of the selection process and sets out the review and appeal mechanisms open to candidates should they be unhappy with a selection process.

Read the CPSA Code of Practice.

The reform programme outlined for the health services may impact on this role, and as structures change the Job Specification may be reviewed.

This Job Specification is a guide to the general range of duties assigned to the post holder. It is intended to be neither definitive nor restrictive and is subject to periodic review with the employee concerned.

Health Care Assistant (Home Support)

Mayo, HSE West and Northwest

Terms and Conditions of Employment

Tenure

The current vacancies available are permanent and part-time.

The post is pensionable. A panel may be created from which permanent and specified purpose vacancies of full or part time duration may be filled. The tenure of these posts will be indicated at “expression of interest” stage.

Appointment as an employee of the Health Service Executive is governed by the Health Act 2004 and the Public Service Management (Recruitment and Appointments) Act 2004 and Public Service Management (Recruitment and Appointments) Amendment Act 2013.

Working Week

The standard weekly working hours of attendance for your grade are 39 hours per week. Your normal weekly working hours are 39 hours. Contracted hours that are less than the standard weekly working hours for your grade will be paid pro rata to the full time equivalent.

You are required to work agreed roster/on-call arrangements advised by your Reporting Manager. Your contracted hours are liable to change between the hours of 8.00am and 8.00pm over seven days to meet the requirements for extended day services in accordance with the terms of collective agreements and HSE Circulars.

Annual Leave

The annual leave associated with the post will be confirmed at Contracting stage.

Superannuation

This is a pensionable position with the HSE. The successful candidate will upon appointment become a member of the appropriate pension scheme. Pension scheme membership will be notified within the contract of employment. Members of pre-existing pension schemes who transferred to the HSE on the 01st January 2005 pursuant to Section 60 of the Health Act 2004 are entitled to superannuation benefit terms under the HSE Scheme which are no less favourable to those which they were entitled to at 31st December 2004

Age

The Public Service Superannuation (Age of Retirement) Act, 2018* set 70 years as the compulsory retirement age for public servants.

* Public Servants not affected by this legislation:

Public servants joining the public service or re-joining the public service with a 26 week break in service, between 1 April 2004 and 31 December 2012 (new entrants) have no compulsory retirement age.

Public servants, joining the public service or re-joining the public service after a 26 week break, after 1 January 2013 are members of the Single Pension Scheme and have a compulsory retirement age of 70.

Probation

Every appointment of a person who is not already a permanent officer of the Health Service Executive or of a Local Authority shall be subject to a probationary period of 12 months as stipulated in the Department of Health Circular No.10/71.

Protection of Children Guidance and Legislation

The welfare and protection of children is the responsibility of all HSE staff. You must be aware of and understand your specific responsibilities under the Children First Act 2015, the Protections for Persons Reporting Child Abuse Act 1998 in accordance with Section 2, Children First National Guidance and other relevant child safeguarding legislation and policies.

Some staff have additional responsibilities such as Line Managers, Designated Officers and Mandated Persons. You should check if you are a Designated Officer and / or a Mandated Person and be familiar with the related roles and legal responsibilities.

Visit HSE Children First for further information, guidance and resources.

Infection Control

Have a working knowledge of Health Information and Quality Authority (HIQA) Standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc. and comply with associated HSE protocols for implementing and maintaining these standards as appropriate to the role.

Health & Safety

It is the responsibility of line managers to ensure that the management of safety, health and welfare is successfully integrated into all activities undertaken within their area of responsibility, so far as is reasonably practicable. Line managers are named and roles and responsibilities detailed in the relevant Site Specific Safety Statement (SSSS).

Key responsibilities include:

• Developing a SSSS for the department/service[1], as applicable, based on the identification of hazards and the assessment of risks, and reviewing/updating same on a regular basis (at least annually) and in the event of any significant change in the work activity or place of work.

• Ensuring that Occupational Safety and Health (OSH) is integrated into day-to-day business, providing Systems Of Work (SOW) that are planned, organised, performed, maintained, and revised as appropriate, and ensuring that all safety related records are maintained and available for inspection.

• Consulting and communicating with staff and safety representatives on OSH matters.

• Ensuring a training needs assessment (TNA) is undertaken for employees, facilitating their attendance at statutory OSH training, and ensuring records are maintained for each employee.

• Ensuring that all incidents occurring within the relevant department/service are appropriately managed and investigated in accordance with HSE procedures[2].

• Seeking advice from health and safety professionals through the National Health and Safety Function Helpdesk as appropriate.

• Reviewing the health and safety performance of the ward/department/service and staff through, respectively, local audit and performance achievement meetings for example.

Note: Detailed roles and responsibilities of Line Managers are outlined in local SSSS.

[1]A template SSSS and guidelines are available on writing your site or service safety statement.

2 Structures and processes for effective incident management and review of incidents.