Claims Administrator

We currently have an exciting opportunity for a Claims Administrator to join our Cork office. A great opportunity for recent graduates or recent entrants to the insurance industry looking for an exciting opportunity with long-term career prospects. 

The opportunity:

Reporting to the Head of Claims Management Services, your overall responsibility will be to provide administrative support to Account Handlers and Loss Adjusters, aiding the region’s efficiency and productivity in the handling of claims.

The role:

Your responsibilities will include:

• Administration of new claims including receiving instruction, issuing acknowledgments, setting up files and undertaking of risk screening and triaging
• Undertake general office administrative duties in accordance with company standards as required, such as diary management, booking appointments, allocating post to files, scanning documents, photocopying and filing, stationary orders and banking
• Incoming telephone calls / resolve queries
• Provide technical claims handling support
• Undertake non-complex fee earning case work, where appropriate
• Appoint and liaise with Loss Adjusters to proactively support the case management of claims from initial set-up to conclusion
• Liaise with the insured, insurers, brokers and any other stakeholders, to ensure optimum service levels and to become a point of contact, where needed
• Format and issue technical reports in compliance with professional standards and internal guidelines and in accordance with agreed timescales
• Deal with internal and external queries in a professional manner and accurately record conversations/messages
• Ensure compliance with financial procedures, such as the invoicing process
• Ensure data is accurately input in order to achieve high standards of data quality and management information
• Run, check, analyse and distribute various management information reports
• Assist with the preparation of client and business presentations
• Attend client review meetings as required
• Participate and contribute to projects as required
• Other ad hoc duties as required

About you - Knowledge and Experience:

Essential:

• Some administration skills, with previous experience in administrative and/or support roles
• Highly organised, with the ability to multi-task and self-manage a varied workload with changing priorities 
• A strong team player, with excellent interpersonal and communication skills
• Ability to deal professionally at all times with clients, policyholders and third parties
• Strong working knowledge of MS Office applications, particularly Word, Excel, Outlook and PowerPoint

Desirable:

• Specific sector administration experience would be advantageous
• APA / CIP qualifications would be advantageous but are not essential
• Advanced Excel skills

The role comes with a competitive salary and excellent employee benefits. Coaching and mentoring provided with further education/examination support provided.

We look forward to hearing from you.