Clerical Assistant

Salary: Scale 3 (SCP 7-9) £26,403- £27,254 Per annum pro rata

KEY PURPOSE

The purpose of this post is to provide a range of administrative and support services in the delivery of the planning function.

DUTIES AND RESPONSIBILITIES

1.           Assists with recording and stamping incoming mail and planning applications and distributing to the relevant departments including processing outgoing mail.

2.           Recording receipt of monies / fees from customers in line with office financial procedures.

3.           Provide administrative support services including scanning, printing photocopying, and uploading documents and data entry.

4.           Maintain a system of retrieval and replacement of files as required including maintenance of storage areas.

5.           Provide first point of contact for information and deal with customer enquiries.

6.           Deal with queries from customers in relation to planning applications.

7.           Arranges open file appointments and viewing of files, taking into account GDPR and data protection arrangements.

8.           Filing, file retrieval and managing requests for copy documents.

9.           Participate in and ensure compliance with all Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values of the organisation.

10.       Ensure full compliance with Health and Safety requirements and legislation in accordance with Council’s Policies and Procedures.

11.       Comply with and actively promote the Council’s policies and procedures on all aspects of equality.

12.       Undertake any other duties appropriate to scale, which may be required from time to time.

The postholder should be aware that the responsibilities of the post may be subject to change as a result of organisational change. The Council therefore reserves the right to change the duties of the post by adding to or amending the range of responsibilities. The postholder will be required to be flexible and adaptable to meet the changing needs and requirements of the organisation.

 Qualifications/Experience

Minimum of 4 GCSE’s at Grade C or above or equivalent level of qualification

And

One year’s demonstrable experience in a clerical/administrative environment to include all of the following:

·       Dealing with the public and responding to enquiries from a range of stakeholders

·       Maintaining filing systems

·       Data input and retrieval

·       Maintaining appropriate financial records and invoices

·       Cash handling

·       Management of incoming/outgoing post

Technical Competencies and Knowledge

Knowledge and application of Microsoft Office packages to include Word, Excel, using emails and internet