Clerical Officer

Specific T&Cs of Post

35 standard working week

26 Annual Leave days

Remuneration is in accordance with the salary scale approved by the Department of Health.

Current salary scale with effect from 1st August 2025: [Grade III, Code 0609] and rising annually in increments:

€31,118; €32,868; €33,299; €34,173; €35,451; €36,730; €38,010; €38,941; €39,992; €41,213; €42,078; €43,287; €44,508; €46,798; €48,427 LSI including LSIs.

Purpose of the Role

The purpose of this post is to support the delivery of the day-to-day operation services of the Radiology Administration Department and the Radiology Department.

Principal Duties and Responsibilities

Professional Duties and Responsibilities:

• The post holder will be expected to live CHI values and be child-centered, compassionate, progressive and will act with respect, excellence and integrity.

• Liaising with a wide variety of stakeholders to support the delivery of clinical care within the Radiology Department.

• Provision of quality reception service in the Radiology Department.

• Scheduling of Radiology appointments in adherence to Radiology protocols and procedures.

• Providing excellent customer service to patients, parents and other service users.

• Managing queries via phone, email and in-person from patients, parents, clinicians, centre staff and other stakeholders.

• Managing patient check-in and registration via the Patient ICT systems, IPMS and NIMIS/RIS.

• Scheduling follow-up appointments, as required.

• Maintaining patient confidentiality on all aspects of patient care.

• Participate in training, as required.

• Rotate across the Radiology Administration team as required.

The above is not intended to be a comprehensive list of all duties involved and consequently the post holder may be required to perform other duties as appropriate to the post which may be assigned to them from time to time and to contribute to the development of the post while in office.

Eligibility Criteria, Qualifications and Experience

Essential Criteria:

• Have successfully achieved a Leaving Certificate or equivalent qualification.

• Patient service experience essential preferably in radiology department.

• Excellent interpersonal skills and the ability to communicate successfully and sensitively with patients, public, staff and management.

• Excellent IT skills, with experience in working with ICT packages.

• Ability to communicate fluently both written and orally.

Desirable Criteria:

• Experience using IPMS and NIMIS, the patient administration system.

• Experience using RIS, the radiology information system.

• Experience working in a fast-paced rapidly changing environment.