Clerical Officer

About This Role

Role Purpose

The Clerical Officer role provides essential operational, administrative, and secretarial support across An Coimisiún. The role includes supporting projects with budgetary and stakeholder responsibilities while delivering a high-quality, timely, and professional service. While routine tasks are central to the role, flexibility is required to respond to evolving organisational needs. Clerical Officers also support data, file, and knowledge management.

About the Division

The Platform Supervision and Investigations division's main function is to supervise digital services in Ireland and enforce the Digital Services Act ("DSA"), Terrorist Content Online Regulation and Ireland's Online Safety Code. It consists of four Supervisory teams, an Investigations team and a Regulatory Operations team which help determine regulatory strategy. The User Complaints team also sits in this division and is responsible for receiving complaints against service providers for alleged infringements of the DSA.

The mission of the Platform Supervision and Investigations division is to understand the services and operations of the organisations that Coimisiún na Meán regulates, and to hold regulated entities to account. This includes monitoring compliance with regulatory obligations, resolving issues voluntarily when appropriate, handling user complaints and taking formal compliance action when warranted.

Key Responsibilities

The Clerical Officer role is a key support role providing operational and administrative support across the organisation. As Clerical Officer, your responsibilities will include:

• Providing general administrative assistance to the team you are appointed to, including preparing correspondence and assisting with organising, filing and recording documentation

• Assisting in the implementation of operational work activities, supporting managers and other colleagues

• Organising travel arrangements for team members

• Collating data/information for reporting, and report-writing

• Providing high-quality customer service, responding to queries and providing information

• Processing and handling queries from the public

• Data and file management, in line with the An Coimisiún's policies and requirements

• Organising meetings and taking meeting minutes

The above is intended as a guide to the general range of duties and is intended to be neither definitive nor restrictive and is subject to review.

About You

Experience, Skills, Knowledge & Qualifications

Essential Criteria

• Relevant clerical/administration/customer service experience

• Strong interpersonal skills and ability to work on own initiative

• Excellent attention to detail

• Strong Microsoft Office skills

• Commitment to delivering quality work

• Willingness to learn and to develop skills, knowledge and expertise

• Ability to work effectively within a team environment

Desirable Criteria

• Experience in the Irish public sector, particularly in a regulatory environment

• Fluency in or a working knowledge of the Irish language

Key Information

Benefits, Package & Pay

This position is offered on a Permanent basis.

Full time, 35 hrs per week

Annual Leave: 22 days per annum

The role will be a hybrid role combining home and office working. Our current hybrid policy is 2 days in the office.

Our office is located at One Shelbourne Buildings, Shelbourne Road, Dublin 4, D04 NP20.

This position is graded at the Clerical Officer scale.

Successful candidates will be appointed on the first point of the scale.