Clerical Officer

Professional Relationships: The Clerical Officer will work in liaison, contact and co-operation with:

• The CE, Directors of Organisational Support and Development, Director of Schools and Director of FET;

• Line manager as appropriate (APO) and senior grades in the department to which he/she is assigned;

• Principals, Adult Education Officers, Managers and Coordinators throughout Cork ETB

• Staff members in the department to which he/she is assigned and other departments in Head Office;

• The Department of Education and Skills, SOLAS, and other departments, state bodies and external organisations relevant to the operation of Cork ETB;

• The Comptroller and Auditor General and the Internal Audit Unit – Education and Training Boards;

• Education and Training Boards Ireland and senior administrative staff in other Education and Training Boards.

The above list is not exhaustive.

Terms and Conditions:

Conditions of Service of a Clerical Officer are as determined by the regulations of the Department of Education.

Key Responsibilities:

Team Work:

• Shows respect for colleagues and co-workers

• Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate

• Offers own ideas and perspectives

• Understands own role in the team, making every effort to play his/her part

Information Management/Processing:

• Approaches and delivers all work in a thorough and organised manner

• Follows procedures and protocols, understanding their value and the rationale behind them

• Keeps high quality records that are easy for others to understand

• Draws appropriate conclusions from information

• Suggests new ways of doing things better and more efficiently

• Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc

Delivery of Results:

• Takes responsibility for work and sees it through to the appropriate next level

• Completes work in a timely manner

• Adapts quickly to new ways of doing things

• Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes

• Writes with correct grammar and spelling and draws reasonable conclusions from written instructions

• Identifies and appreciates the urgency and importance of different tasks

• Demonstrates initiative and flexibility in ensuring work is delivered

• Is self reliant and uses judgment on when to ask manager or colleagues for guidance

Customer Services & Communication Skills:

• Actively listens to others and tries to understand their perspectives/ requirements/ needs

• Understands the steps or processes that customers must go through and can clearly explain these

• Is respectful, courteous and professional, remaining composed, even in challenging circumstances

• Can be firm when necessary and communicate with confidence and authority

• Communicates clearly and fluently when speaking and in writing

Specialist Knowledge, Expertise and Self Development:

• Develops and maintains the skills and expertise required to perform in the role effectively, e.g. relevant technologies, IT systems, spreadsheets, Microsoft Office, relevant policies etc.

• Clearly understands the role, objectives and targets and how they fit into the work of the unit

• Is committed to self-development and continuously seeks to improve personal performance

Drive and Commitment to Public Service Values:

• Consistently strives to perform at a high level and deliver a quality service

• Serves the Government and people of Ireland

• Is thorough and conscientious, even if work is routine

• Is enthusiastic and resilient, persevering in the face of challenges and setbacks

• Is personally honest and trustworthy

• At all times, acts with integrity

Policy and Legal Framework:

The Clerical Officer will work within the framework of national legislation, procedures and Codes of Practice, in addition to Cork ETB’s strategy, policies and procedures.

A summary of the above is outlined in Cork ETB’s Recruitment Policy and a full list of education legislation is available on the website of the Department of Education.

Person Specification

Qualifications:

Essential:

Candidates must:

• have the requisite knowledge, skills and competencies to carry out the role. Competencies will be informed by best practice Public Appointment Service competency frameworks for the Irish Public Service;

• be capable and competent of fulfilling the role to a high standard;

• have obtained at least Grade D3 in five subjects in the Leaving Certificate Examination (higher, ordinary, applied or vocational programmes) or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework which can be assessed as being of a comparable to Leaving Certificate standard or equivalent or higher or have appropriate relevant experience which encompasses equivalent skills and expertise;

• Oral Irish – Proficiency in the Irish language is desirable for these posts.

Desirable:

A third level qualification in any discipline e.g. a Certificate, Diploma or Degree would be desirable.

Skills and Knowledge:

Relevant qualifications or experience in the use of Microsoft, Excel, and other computer packages is desirable.

Garda Vetting:

• No applicant may take up a vacancy without satisfactory Garda Vetting clearance. If an applicant has not achieved Garda Vetting clearance by the time his/her vacancy is due to commence, the offer of employment will be withdrawn

Permission to Work in Ireland (Essential):

• All applicants must be eligible to work in Ireland. Non EEA nationals (unless exempted) must be in possession of a valid work permit, and must provide original documentation of same.

Salary Scales

€34,137 - €49,415 per year