Clerical Officer

About CORU

CORU regulates Health & Social Care Professionals. Our role is to protect the public by promoting high standards of professional conduct, education, training and competence through statutory registration of health and social care professionals. CORU was set up under the Health and Social Care Professionals Act 2005 (as amended). It comprises the Health and Social Care Professionals Council and individual Registration Boards, one for each profession named in the Act.

The designated professions under the Act are clinical biochemists, counsellors, dietitians dispensing opticians, medical scientists, occupational therapists, optometrists, orthoptists, physical therapists, physiotherapists, podiatrists, psychologists, psychotherapists, radiation therapists, radiographers, social care workers, social workers and speech and language therapists. In the future, the Minister for Health may add other professions to be regulated by CORU.

Data Protection

CORU will process any personal data provided by you in connection with an application for this role in accordance with the General Data Protection Regulation and the Data Protection Acts 2018. The data will be kept for no longer that is necessary for the purposes for which that data are processed, and it shall be kept in a manner that ensure appropriate security of the data including the unauthorised or unlawful processing of data.

If your application is successful for this role, then your personal data will continue to be processed in accordance for the specified reason of the vacancy that you have applied to, and your data will not be held longer than is necessary. If your application is successful and you accept an offer of employment with CORU, then your personal data will continue to be processed in accordance with CORU personnel file management policy.

CORU may disclose the data that you provided on the application form to external sources for the following reasons; where there is an external assessor assisting in the shortlisting or during interviews to the post which you have applied, and to internal and external auditors.

Citizenship Requirements:

Eligible Candidates must be:

a) A citizen of the European Economic Area (EEA). The EEA consists of the Member States of the European Union, Iceland, Liechtenstein, and Norway; or

b) A citizen of the United Kingdom (UK); or

c) A citizen of Switzerland pursuant to the agreement between the EU and Switzerland on the free movement of persons; or

d) A non-EEA citizen who has a stamp 4 visa: * or

e) A person awarded international protection under the International Protection Act 2015, or any family member entitled to remain in the State as a result of family reunification and has a stamp 4 visa: or

f) A non-EEA citizen who is a parent of a dependent child who is a citizen of, and resident in, an EEA member state or the UK or Switzerland and has a stamp 4 visa.

*Please note that a 50 TEU visa, which is a replacement for Stamp 4EUFAM after Brexit, is acceptable as a Stamp 4 equivalent.

Job Purpose:

CORU are currently recruiting for a Clerical Officer post within our Recognition and Registration Unit. The Recognition Department deals with applications for the recognition of qualifications gained outside the State. The Registration Department deals with applications for those qualified in Ireland and applications for those who have had their qualification recognised.

The Clerical Officer, reporting to the Executive Officer and Higher Executive Officer, is responsible for providing administration support by following and maintaining processes and dealing with applications for Recognition/Registration of professionals.

Key Activities:

• General Administration including phone cover, emails, post, in line with CORU query management policy

• Verify and process applications in a timely manner in line with statutory requirements

• Maintain all applicant filing/records management systems and database records in accordance with department processes

• Assist in delivering the decisions of the registration boards in line with statutory requirements and timelines

• Coordinate queues of applications for one or more professions in a timely manner as delegated/allocated by the Executive Officer

• Action feedback as given by the Executive Officers and management team

• Provide administrative support to include drafting general correspondence, preparing reports, spreadsheets, database reports and any other information as required

• Take meeting minutes as required

• Ensure Data Protection requirements are met

• Deal with routine queries and complaints whilst providing a quality customer service

• Thoroughly review applicant documentation with regard to applicant exceptions and prepare accurate information for presentation to registration boards to enable the board make a registration decision.

• Prepare applicant related documentation for meeting packs for registration boards and Committee meetings, developing reports and policy papers under the supervision and guidance of the Executive Officers

• Become fully familiar with governing legislation (HSCPC Act (as amended) and Bye-Laws), EU directives and government policy relating to their area of direct responsibility

• Assist in production of Annual Reports, Corporate Plans, Notifications, Correspondence, Policies and other corporate publications as required

• Undertake the training process to become a National Vetting Bureau Liaison Person to provide the the administration of vetting applications to the NVB and relevant follow up correspondence

• Administer processes and identify opportunities for improvement in processes where necessary

• Participate fully in any cross functional initiatives from time to time

• Participate fully in and actively contribute to the performance management and development system

• Any other tasks as may be assigned by your Line Manager, your Head of Department or the CEO from time to time

Essential Qualifications & Experience:

• A minimum of one years relevant administrative experience is essential.

• Educated to leaving certificate level (or equivalent) with a further relevant qualification.

Essential skills/characteristics:

• Excellent attention to detail.

• Excellent interpersonal and communication skills.

• Ability to work accurately within tight deadlines.

• ability to receive and action feedback as well as provide feedback in a productive manner.

• Proven organisational skills and ability to work towards tight deadlines.

• Ability to effectively manage and prioritise workloads.

• Adaptability and flexibility are important.

• Demonstrable customer service skills.

• Ability to work with confidentiality and discretion to a high degree is expected.

• A thorough knowledge and understanding of office processes and equipment is important.

• PC proficiency is vital.

Desirable Criteria

• Knowledge of CORU and our work.

• Experience of process work within a statutory framework and to statutory deadlines.

• Experience working for a similar organisation.

Candidates will be notified of the outcome of interview up to 5 working days following the day of interviews, with the first day considered as the day after interviews.

It is likely that virtual interviews for this position will take place in June 2025.

Hybrid working available subject to completion of successful probation.

For information on our Reasonable Accommodations process, please visit here.

Panels

A panel may be formed from this role. As standard, panels will be live for 6 months.

Panel limits will apply - If a candidate is offered a post and they decline, they will be removed from the panel and other panels for which they have applied in the same competition.

This job description is intended as a basic guide to the scope and responsibilities of the position; it is subject to regular review and amendment as necessary.