Clerical Officer

Salary Scale

€ 30,811 p.a. - € 44,067 p.a.

Long service Increment 1, € 46,335 after three years satisfactory service at the maximum.

Long Service Increment 2, € 47,946 after three years satisfactory service at LSI 1

New appointees to any grade start at the minimum point of the scale. Incremental credit is normally granted on appointment, in respect of current experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Annual Leave

22 working days per annum (pro-rata).

Working Week

35 hours per week (exclusive of one hour lunch)

Probation In accordance with S.I. No. 686/2022 - European Union (Transparent and Predictable Working Conditions) Regulations 2022, the period of probation shall not exceed 12 months.

Superannuation

Membership of the ETB Superannuation Scheme and of the ETB’s Spouses and Children’s Scheme is automatic and compulsory.

Equality, Diversity & Inclusion In accordance with ETB’s commitment to equality of opportunity for all job applicants, you are asked to request any reasonable accommodation in sufficient time to ensure you can participate fully in the recruitment process.

Please contact recruitment@ddletb.ie should you require any assistance.

A panel may be formed from which future similar vacancies may be filled; such panel will remain active for a maximum period of 6 months.

Dublin and Dun Laoghaire Education and Training Board is an equal opportunity employer. Recruitment to posts within the ETB is on the basis of qualifications and the ability to carry out the responsibilities of the grade or post. Key competencies required for the role are set out below

Overview of the Role

The Clerical Officer will provide a comprehensive general administrative and clerical support to a section/department ensuring the relevant department/area operates effectively and efficiently

Duties and Responsibilities

• Provide confidential and efficient secretarial and administrative support to the Principal/ Deputy Principal and staff.

• General administrative duties such as word processing, data input, filing, photocopying etc.

• Maintain an effective administrative/secretarial systems to ensure effective operation.

• Deal with information requests and queries made via telephone, email, or face-to-face.

• Process and distribute daily post and email.

• Maintain an accurate filing system.

• Maintaining up-to-date computerised and manual accounts.

• Maintaining Student Database and making returns to Department of Education

• Organise provision of hospitality for school events, visitors to school etc.

• Provide First Aid for students.

• To carry out the lawful orders of the Board and of its Chief Executive.

• To carry out any other duties appropriate to the grade which may be assigned from

• time to time by the Principal.

Essential Qualifications and Skills • Leaving Certificate or a recognised equivalent examination.

• Excellent keyboard skills with a working knowledge of Microsoft Office applications and email

• Excellent organisational, interpersonal and communication skills.

• An effective team player.

• Flexibility and reliability.

• Ability to work under pressure and keep to deadlines.

• At least one year’s administrative experience in a modern office environment would be desirable

Competencies

Key competencies required for the role are set out below

1. Teamwork / Collaboration - Outline, one relevant example of how and where you have displayed each of this competency

• Shows respect for colleagues and co-workers

• Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate

• Offers own ideas and perspectives

• Understands own role in the team, making every effort to play his/her part

2. Information management / Processing - Outline, one relevant example of how and where you have displayed each of this competency

• Approaches and delivers all work in a thorough and organised manner

• Follows procedures and protocols, understanding their value and the rationale behind them

• Keeps high quality records that are easy for others to understand

• Draws appropriate conclusions from information

• Suggests new ways of doing things better and more efficiently

• Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc.

3. Delivery of Results - Outline, one relevant example of how and where you have displayed each of this competency

• Takes responsibility for work and sees it through to the appropriate next level

• Completes work in a timely manner

• Adapts quickly to new ways of doing things

• Checks all work thoroughly to ensure it is completed to a high standard and learns from mistakes

• Identifies and appreciates the urgency and importance of different tasks

• Demonstrates initiative and flexibility in ensuring work is delivered

• Is self reliant and uses judgment on when to ask manager or colleagues for guidance

4. Customer Service & Communication Skills - Outline, one relevant example of how and where you have displayed each of this competency

• Actively listens to others and tries to understand their perspectives/ requirements/ needs

• Understands the steps or processes that customers must go through and can clearly explain these

• Is respectful, courteous and professional, remaining composed, even in challenging circumstances

• Can be firm when necessary and communicate with confidence and authority

• Communicates clearly and fluently when speaking and in writing