Clerical Officer

Salary Scale

€29,811 p.a. - €43,067 p.a.

Long service Increment 1, € 45,335 after three years satisfactory service at the maximum.

Long Service Increment 2, € 46,946 after three years satisfactory service at LSI 1

New appointees to any grade start at the minimum point of the scale. Incremental credit is normally granted on appointment, in respect of current experience in the Civil Service, Local Authorities, Health Service and other Public Service Bodies and Statutory Agencies.

Annual Leave

22 working days per annum (pro-rata).

Working Week

17.5 hours per week

Probation

In accordance with S.I. No. 686/2022 - European Union (Transparent and Predictable Working Conditions) Regulations 2022, the period of probation shall not exceed 12 months.

Superannuation

Membership of the ETB Superannuation Scheme and of the ETB’s Spouses and Children’s Scheme is automatic and compulsory.

Equality, Diversity & Inclusion

In accordance with ETB’s commitment to equality of opportunity for all job applicants, you are asked to request any reasonable accommodation in sufficient time to ensure you can participate fully in the recruitment process.

Please contact recruitment@ddletb.ie should you require any assistance.

A panel may be formed from which future similar vacancies may be filled; such panel will remain active for a maximum period of 6 months.

Key competencies required for the role are set out below

Overview of the Role

The Clerical Officer will provide a comprehensive general administrative and clerical support to a section/department ensuring the relevant department/area operates effectively and efficiently

Duties and Responsibilities

·        Undertake the duties appropriate to the grade, under the supervision of the designated Line Manager.

·        Assist in the operation and development of the administrative/clerical systems to ensure the effective operation of all assigned services.  

·        Maintain effective administrative/clerical systems to process all functions within the department.

·        Alert assigned Line Manager to any back logs or other difficulties which may arise.  

·        Customer Service – deal with customers (internal & external) in a professional, friendly & efficient manner via face-to-face, telephone, written and electronic correspondence.

·        Provide a high quality, professional and efficient service to the customers, service users and colleagues.

·        Attend regular team meetings as required.  

·        Participate on project teams seeking to initiate and improve services as required. 

·        Support & assist the Corporate Services Team as required in the delivery of the Department’s functions.

·        Ensure assigned duties are performed in a professional, efficient and effective manner.

·        Any other duties appropriate to the post as may be assigned as appropriate to the grade. 

Essential Qualifications and Skills

Must hold at least Grade D3 in 5 subjects in the Leaving Certificate Examination or equivalent or have passed an examination at the appropriate level within the QQI qualifications framework (Level 4/5

Have relevant Clerical/Administrative experience

Excellent IT skills in particular highly proficient in MS Office suite. 

Excellent organisational, communication and interpersonal skills,  

Have excellent secretarial and administrative skills and telephone manner.  

Competencies

Key competencies required for the role are set out below

Teamwork

• Shows respect for colleagues and co-workers

·        Develops and maintains good working relationships with others, sharing information and knowledge, as appropriate

·        Offers own ideas and perspectives

·        Understands own role in the team, making every effort to play his/her part

Information management / Processing

·        Approaches and delivers all work in a thorough and organised manner

·        Follows procedures and protocols, understanding their value and the rationale behind them

·        Keeps high quality records that are easy for others to understand

·        Draws appropriate conclusions from information

·        Suggests new ways of doing things better and more efficiently

·        Is comfortable working with different types of information, e.g. written, numerical, charts, and carries out calculations such as arithmetic, percentages etc.

Customer Service & Communication Skills 

·        Actively listens to others and tries to understand their perspectives/ requirements/ needs

·        Understands the steps or processes that customers must go through and can clearly explain these

·        Is respectful, courteous and professional, remaining composed, even in challenging circumstances

·        Can be firm when necessary and communicate with confidence and authority

·        Communicates clearly and fluently when speaking and in writing

Drive Initiative / Continuous Development

·        Consistently strives to perform at a high level and deliver a quality service

·        Is thorough and conscientious, even if work is routine

·        Is enthusiastic and resilient, persevering in the face of challenges and setbacks

·        Acts with integrity.

·        Focuses on self-development striving to improve performance